ChurnZero

JUNE 7, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Jason is an Associate Partner at Customer Imperative , responsible for overseeing the strategic consulting business.

Customer Success 73

Customer Success B2B Webinar Consulting 73

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. This focus area can be sales, finance, marketing, HR, and niche operations.

Consulting 98

Consulting Social Media Financial Sales 98

Uniphore

JANUARY 4, 2022

Case Studies. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Uniphore Collaborates with Cisco to Enable Better Customer Experiences. How are you planning to leverage conversations to drive revenue and customer retention? Conversational AI Platform. U-Self Serve. White Papers. Infographics.

2022 126

2022 White Paper Contact Center Innovation 126

SurveySparrow

JANUARY 18, 2024

Is it enhanced features, a different user experience, or a cost-effective solution you’re looking for? Whatever the case is, the research is already done for you! In this blog, we will look at ten alternatives to Zoho Forms, their features, pricing, and everything you need to know to make your decision! (If

Healthcare 52

Healthcare Document Events Hospitality 52

Currency Alliance

DECEMBER 13, 2018

YouGov data from the UK shows that even the youth demographic – supposedly disloyal – thinks that points programs “are a good way for brands to reward customers and 59% think all brands should offer one.”. Personalization powered by artificial intelligence. The Economist, November 2018. Really think about that for a moment.

Loyalty 45

Loyalty 2019 Loyalty Programs 2018 45

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? ERP is critical business software that collects information from various departments in a common database, enabling leaders to monitor the pulse of a company using a single vision of reality. Video: What is ERP? Key Takeaways.

Financial 52

Financial Multi-Channel Information Management 52