Circular Edge

APRIL 17, 2019

The CE team just wrapped up a fun and inspiring week at COLLABORATE 19 , where we were energized by the new city and new and longtime customers, friends and partners. JD Edwards Customer Journeys. We heard more customer success stories: Casio migrated from World to E1 9.2 JD Edwards Roadmap Presentation: [link].

Roadmap 40

Roadmap 2030 Innovation Entertainment 40

Circular Edge

APRIL 17, 2019

The CE team just wrapped up a fun and inspiring week at COLLABORATE 19 , where we were energized by the new city and new and longtime customers, friends and partners. JD Edwards Customer Journeys. We heard more customer success stories: Casio migrated from World to E1 9.2 JD Edwards Roadmap Presentation: [link].

Roadmap 40

Roadmap 2030 Innovation Entertainment 40

ChurnZero

JULY 31, 2020

This is a guest blog post by Dhruv Mehta from Acquire. Truth be told, there’s a direct relationship between customer retention and higher profits. trillion from losing customers to a competitor.” ” And finally, “Acquiring new customers costs 5 times as much as retaining existing ones.”

Customer Experience 64

Customer Experience Customer Retention Feedback Customers 64

Wootric

MARCH 1, 2020

An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Upgrade the NPS program.

Roadmap 52

Roadmap Touchpoint NPS Effort Score 52

8x8

OCTOBER 17, 2018

A manufacturer of small industrial robots used on assembly lines has showrooms in key cities to be close to their customers. They also have an eCommerce website and a contact center with inside sales and customer success agents. Customers can review the various models on the company’s website.

Communication 73

Communication Contact Center Roadmap Demo 73

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Wootric

SEPTEMBER 23, 2020

We’re talking about involving them in the process and taking them behind the scenes, blogging about what you’ve learned, and how you’re improving. This lets customers know their responses won’t just fall into a black hole– and that will improve response rates. Example Customer Effort Score survey in an in-app chat conversation.

Net Promoter Score 98

Net Promoter Score NPS Effort Score Multi-Channel 98

Gainsight

MARCH 30, 2020

The more criteria by which you segment your in-app engagements, the more personalized you can make your product experience. In our own products, we created an in-app banner (below) to guide users to a blog post by our CEO. A banner engagement directing users to content surrounding COVID-19. Collecting Feedback ?

Events 59

Events NPS Feedback Roadmap 59

SmartKarrot

OCTOBER 7, 2020

If you are running a SaaS organization and haven’t started your customer success program yet, then the best time to do it is now. Customer success is becoming the backbone of any SaaS organization. There is a lot of learning and experiments going around in customer success. What is Customer Success?

Customer Success 10

Customer Success Roadmap Net Promoter Score Chief Customer Officer 10

Gainsight

APRIL 30, 2019

Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Check out our Essential Guide to learn how to navigate the new product experience landscape. By incorporating their feedback into your roadmap. Customer Acquisition Cost. Fierce competition.

Metrics 65

Metrics Net Promoter Score Management NPS 65

Alida

SEPTEMBER 22, 2016

Mike Thiede, customer experience consultant at Alliant Energy, agreed, saying that continuous engagement is required to ensure your customer personas reflect changes in preference and taste. RELATED STORIES: Finding power in feedback: How Alliant Energy drives award-winning customer experience [blog post].

2016 267

2016 Innovation Marketing Insights 267

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Experts & Innovations.

2030 40

2030 Presentation Innovation User Experience 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Experts & Innovations.

2030 40

2030 Presentation Innovation User Experience 40

Circular Edge

AUGUST 29, 2019

Showcasing Digital Success was a central theme of the conference, with a focus on how customers are leveraging the latest tools & technologies to automate and streamline business processes , optimize user experiences and continuously innovate with JDE. CE Customer Stories & Educational Highlights.

Innovation 40

Innovation Competitive Advantage 2020 Roadmap 40

ProProfs Chat

SEPTEMBER 13, 2019

Personalization took advantage in almost everything (videos, email outreach campaigns, ads) and is useful now in user onboarding as well. Venngage, an online platform for creating stunning infographics, is an excellent example of personalizing user experiences. But our users don’t always adopt our new features.

Customer Service 55

Customer Service Net Promoter Score Metrics Omnichannel 55

CustomerSuccessBox

APRIL 26, 2021

Churn is not just a Customer Success problem. It cuts across the product, support, pricing, usage, customer success, user experience, the solution we are offering, and more. So we will be updating/adding processes, product roadmap, and other practices across functions as required. Churn is inevitable.

Roadmap 52

Roadmap Customer Success Feedback User Experience 52

Gainsight

NOVEMBER 10, 2021

Product-led success strategies dig into in-product data, such as customer surveys, behavioral data , and customer feedback loops , to point out the path to a better user experience. Back your product roadmap with data. Download your free copy of Product-Led Success: The Professional’s Handbook now.

Blog 52

Blog Roadmap ROI Download 52

SmartKarrot

JUNE 30, 2021

Product adoption is when customers are comfortable with the product and know how to derive value from it. User engagement User retention User performance User productivity User experience Brand perception Software utilization. This is why product adoption improves SaaS success. Evaluation.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Circular Edge

APRIL 22, 2020

Through the theme of “ Re-Imagining JDE ,” Lyle Ekdahl illustrated how customers are leveraging EnterpriseOne 9.2 to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. We heard more customer success stories –.

Innovation 52

Innovation Roadmap User Experience Demo 52

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Demo Presentation 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Demo Presentation 40

Gainsight

AUGUST 14, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. It’s a way to engage customers with less effort from your team through email, user groups, online communities, and a game-changing new ROI driver: in-product engagements. Customer Success. Customer Marketing.

Government 52

Government Document ROI Roadmap 52

CustomerSuccessBox

AUGUST 31, 2021

The customer experience starts right from the moment they decide to purchase the product, if not before. If the product configuration is a complex process, it is owned by the Customer Success managers who take full responsibility for getting the customer onboard. High Touch Post Onboarding. Know the Data.

Customer Focused 59

Customer Focused Engagement Net Promoter Score Customer Engagement 59

SmartKarrot

JULY 10, 2023

The key thing about Clickup is that even with all these features, Clickup manages to provide an intuitive user experience without complexity. This simplifies the user experience as the user can directly integrate their existing ecosystem. What is Notion? On the other hand, Notion integrates with 30+ apps.

Document 10

Document Management Communication Fashion 10