customer-support-morale-influences-cx Blog Related Topics 
CX Accelerator
APRIL 1, 2020
Let’s face it, leadership in CX has never been a walk in the park. At the beginning of the year we saw some mixed predictions from Forrester that one in four CX professionals would lose their jobs whilst, in the same breath, stating that the number of CX execs would swell by 25%. What’s driving this paradoxical shift?
CX Accelerator
APRIL 1, 2020
Let’s face it, leadership in CX has never been a walk in the park. At the beginning of the year we saw some mixed predictions from Forrester that one in four CX professionals would lose their jobs whilst, in the same breath, stating that the number of CX execs would swell by 25%. What’s driving this paradoxical shift?
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BirdEye
OCTOBER 10, 2023
This may sound like a strong statement; however, the truth remains that 72% of customers won’t take action and purchase until they read reviews first. Read our ultimate guide in this blog. Your retail business actively takes steps to influence what people online see, think, and experience when communicating with your brand.
SurveySensum
FEBRUARY 14, 2024
As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.
Customer Guru
AUGUST 8, 2018
Customer experience (CX) is the relationship of a customer with a business at all touchpoints during the period of the customer journey. It is widely said that customer experience is the next battleground for organizations. But as a CX enthusiast, where do you start? Adam Ramshaw Follow @Genroe.
Stella Connect
JANUARY 28, 2022
They’re bringing their A-game, embodying your company’s brand values, and putting customers first. Here are our six tips for delivering better customer service right away. . 6 Tips for Delivering Better Customer Service. #1: 1: Align your customer service team’s approach with customer expectations.
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