do-you-need-a-survey-tool-or-a-voc-partner Blog Related Topics 
GetFeedback
AUGUST 14, 2019
Y ou know your customers are satisfied because the Customer Satisfaction Score (CSAT) that you see on your daily dashboard tells you as much. But you aren’t satisfied; you believe it could be so much better. So, what’s a company to do to earn an even better CSAT score? Always keep tabs of changing customer needs.
GetFeedback
JULY 19, 2019
We used to get so excited to talk about the Voice of the Customer (VoC). But too often we turned this exciting idea into a program of surveys that led to metrics that led to discussions about metrics that led to…not the powerful changes we expected. How to set up your Voice of the Customer (VoC) program for success.
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SuiteCX
JANUARY 16, 2019
Ever wonder why there is such a gap between all the hard work you do in providing Voice of the Customer and Net Promoter Scores to your internal partners and then not being able to see how that in turn results in enabling the company to improve their financial or operationals? Maybe you are missing something?
CX Journey
JUNE 22, 2017
It was published on their blog on October 25, 2016. In today's post, I'll pick up with the next step, mapping the customer journey, an important tool that helps put the customer front and center. while trying to fulfill some need or do some job within each stage of the lifecycle. Why do you need a customer journey map?
Pointillist
MARCH 20, 2019
By Swati Sahai The importance of calculating your customer experience ROI cannot be overstated—how will you build, measure and regularly optimize your customer experience efforts if you don’t know the return on your CX investments? However, they also reward good customer experience with continued loyalty.
CX Journey
JULY 10, 2014
It appeared on their blog on March 17, 2014. Data Sources Any initiative to improve the customer experience will be unsuccessful without understanding the customer and his needs. To do that, we must have the right data at our fingertips. But I''ve said before that data are just data until you do something with them.
Horizon CX
DECEMBER 31, 2018
More and more affordable data integration and visualization tools are available to the CX practitioner and consultant alike which are helping to drive a key message across organizations that CX is a major contributor to building and sustaining business success. We just need to become more reasonable. What’s fundamentally changed there?
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