Second to None

MARCH 29, 2019

In a previous blog , we looked at evidence that points to a strong correlation between customer experience and return on investment. In order to get the stamp of approval for your CX investment, you will most likely be asked to illustrate the expected return; fair.

ROI 86

ROI Measurement Net Promoter Score Effort Score 86

GetFeedback

MAY 9, 2019

Voice of the Customer (VoC): A Voice of the Customer (VoC) program , also known as customer voice and Voice of Customer , captures, analyzes and reports on all feedback (expectations, likes, and dislikes of your customers) associated with your brand.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

SmartKarrot

APRIL 21, 2022

The CCO defines customer value and helps focus decisions in a customer perspective. The CCO also ensures goals are achieved as per Net Promoter Score, Customer satisfaction, and Customer Effort Score. The CMO knows the voice of customer and can manage the customer marketing operations accordingly.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score 2027 10

SmartKarrot

APRIL 21, 2022

The CCO defines customer value and helps focus decisions in a customer perspective. The CCO also ensures goals are achieved as per Net Promoter Score, Customer satisfaction, and Customer Effort Score. The CMO knows the voice of customer and can manage the customer marketing operations accordingly.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score 2027 10

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016.

2015 97

2015 Multi-Channel 2014 CEM 97