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Bold360
MARCH 26, 2020
No matter how the crisis evolves, customers and employees still expect to receive a high level of service that’s responsive to their needs. Effective response in a crisis requires that companies deploy operational agility in delivering customer engagement and support. Being relentlessly helpful earns customers for life.
Bold360
NOVEMBER 21, 2016
Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. Five years ago, she started her business from just her laptop!
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