how-to-calculate-call-center-agent-turnover-rate Blog Related Topics 
Stella Connect
FEBRUARY 2, 2022
You’ve dealt with it before and there’s no doubt you’ll face the same challenge again: call center turnover. In customer service, the revolving door of agents joining your team and exiting in a few months or only a year seems to be normal. Call center turnover occurs for several different reasons.
Uniphore
AUGUST 6, 2021
These are some of top contact center pain points driving employee disengagement today. In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate.
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Stella Connect
OCTOBER 19, 2021
Fast-growing companies with ambitious customer service goals and limited resources may find call center staffing tricky — what’s the magic number of agents you need to meet demand and service customers effectively ? Consider what could occur if you have too many or too few agents. Erlang C, founded by A.K.
ShepHyken
MARCH 30, 2018
This week we feature an article by Julien Rio whos writes about the most common KPIs and how to understand them, select the right ones and how to improve them. – Shep Hyken. In this article, we will review the most common KPIs, how to understand them, how to select the right ones and how to improve them.
Comm100
FEBRUARY 20, 2018
As true as they may be, the glitz and glamour of these claims do little to show business owners and corporate executives how exactly Chatbots can help their company. What decision makers really want to know is: Is investing in a Chatbot worth it, and how much money can Chatbots actually save? How Can Chatbots Help Me Save?
NICE inContact
JUNE 9, 2016
No, this is not another story about how customers are changing because of iTunes, hands-free calling, mobile shopping, show-rooming or what Zappos and Amazon are doing now. More contact centers should be incorporating agent behavior insights to refine and improve their training models. How can we make adjustments?
Magellan Solutions
FEBRUARY 24, 2022
Having a service provider do a business task for you is called “outsourcing.” ” A BPO company takes care of all marketing, inbound, and outbound calls. Have you ever heard about Lead Generation ? The key to your business’s success is to get good leads. That’s where outsourcing leads come in.
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