BlueOcean

OCTOBER 4, 2023

Things like lifetime customer value/cost of customer churn come into play beyond the straight dollar-for-dollar cost of an agent hour. Your customers expect the same brand experience they have at every other moment in their journey—your website, your storefront, your marketing.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Check out the blog Dante wrote on why he’s bringing his team to Customer Success Summit.

2018 77

2018 Customer Success 2011 Lifetime Customer 77

Optimove

DECEMBER 19, 2023

This not only improves higher margin sales conversion rates — it also drives loyalty and increases lifetime customer value. The platform’s cutting-edge technology, coupled with a dedicated deliverability support team, ensures high deliverability rates without the need for additional integrations.

E Commerce 59

E Commerce E-support Download Lifetime Customer 59

Bold360

APRIL 15, 2021

Your employees, whether they engage with customers inside branches, over the phone or across digital channels, play a key role in building long-term human bonds that sustain lifetime customer value. 3 Steps for Taking a Post-COVID Approach to FSI Customer Engagement appeared first on Bold360 Blog.

Customer Engagement 52

Customer Engagement Engagement Banking 2019 52

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Check out the blog Dante wrote on why he’s bringing his team to Customer Success Summit.

2018 48

2018 Customer Success 2011 Lifetime Customer 48

Bold360

MARCH 29, 2021

Technology does what it does best, as do people. It’s all about engaging customers in ways that customers prefer, 24/7. Having m ore channels means you can spread out your engagement to reduce the bottlenecks that lead to dissatisfied customers and lost revenues. . Self-Help Channels Offer More and Better Options .

Call Center 52

Call Center Customer Relationship Management Lifetime Customer Customer Relationships 52

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. James Scott. Kristi Faltorusso.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21