march-reading-list-for-customer-success-professionals Blog Related Topics 
ShepHyken
DECEMBER 14, 2020
Each week I read a number of customer service and customer experience articles from various resources. The 6 Top Customer Experience Trends in 2021 by Julien Rio. The pandemic is a watershed moment for digital transformation in customer service by Vala Afshar. Here are my top five picks from last week.
Call Experts
MARCH 18, 2020
Check out our list of 15 ways to create productive play every day! . Free Educational Subscriptions: Entire List of Education Companies Offering Free Subscriptions Due to School Closings. . Actors read to Children: FREE children's literacy resource featuring the world's best storytellers reading books aloud.
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ClientSuccess
MARCH 20, 2018
Yesterday, March 19th, the 2018 MindTouch Top 25 Influencers and the Top 100 Customer Success Strategist list was announced. I know that Ari Hoffman, Marisa Delao, and many others worked really hard to bring to light the “Top Customer Success Strategists of 2018”. 2018 Top Customer Success Strategist Quotes.
Gainsight
JANUARY 8, 2019
Photo source: SaaStr Blog. Inspiring sessions, professional development—and did we mention they’re expecting 30,000 attendees this year? DX3 | March 6-7, Toronto, Canada. Their attendee list includes a wide range of notable companies like Uber, Starbucks, Adobe, Apple, Samsung, Twitter, and Toyota. Event Website.
Gainsight
JULY 7, 2021
Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. After all, the keynote was Geoffrey Moore, the brilliant author of Crossing the Chasm , one of the first business books I ever read.
ijgolding
NOVEMBER 28, 2014
As customers continue to experience substandard experiences on a regular basis, many of them are still faced with uninterested, apathetic companies who make it remarkably difficult to get issues resolved. They know a bit about the world of Customer Experience!
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.
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