Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Customer experience is the sum of every interaction with a brand. Do I understand the member’s experience with my brand? Learning is important.

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Talkdesk

SEPTEMBER 8, 2017

The Talkdesk Road Show kicked off last month in Chicago to discuss designing the intelligent contact center. Your customer service agents are your ambassadors, this is the way you represent your brand.”. The post SpotHero Discusses Designing an Intelligent Contact Center appeared first on Talkdesk. .

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Talkdesk

MAY 3, 2016

For those of you who are new, welcome! You’ve landed on Talkdesk’s weekly review of valuable content related to the customer experience. Each one of Talkdesk’s Customer Experience Weekly blog posts explores a facet of customer experience. The post Customer Experience Weekly 3 appeared first on Talkdesk.

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Talkdesk

DECEMBER 3, 2015

The key to unlocking brand loyalty is meeting customer service expectations. Talkdesk is a high-growth startup with a rapidly expanding global customer base. So when Talkdesk founder Tiago Paiva visited Japan last week to speak at TechCrunch Tokyo 2015 , it got me thinking. Customer service expectations vary widely.

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Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Talkdesk brought together a panel of customer leaders at Dreamforce 2017 to learn how they built outstanding cultures of empowerment.

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Culture Contact Center 2017 Metrics 40

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Talkdesk brought together a panel of customer leaders at Dreamforce 2017 to learn how they built outstanding cultures of empowerment.

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Talkdesk

JANUARY 12, 2018

In fact, a customer’s experience with support can make or break a company’s chance at repeat business: three out of every five Americans would try a new brand or company for a better service experience. With CPaaS, the public switched telephone network (PSTN) is stitched into one global super telecom network.

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Talkdesk

JANUARY 2, 2018

This post was originally written by Brian Tobal, CEO of Hickory, for Talkdesk’s Opentalk Magazine. Information is conveyed to a new employee. Only recently have we started to apply this research to building brand new world-class training programs that are seeing skyrocketing retention rates and customer satisfaction scores.

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Talkdesk

OCTOBER 1, 2020

According to the Fidelity National Information Services (FIS) , which works with 50 of the world’s largest banks, there was a 200% jump in new mobile banking registrations in early April 2020. . Join me for the next blog, as I will discuss the three remaining keys to supercharge your digital strategy. Prioritize your clients’ concerns.

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Banking Contact Center Financial 2014 74

Talkdesk

OCTOBER 16, 2017

Session Host / Moderator: Robert Sur, Head of Platform, Talkdesk. This is especially true today since new technologies allow you to look at these analytics faster, easier and cheaper, ” – Matt, Simple Emotion. Now, with new technologies, companies are seeing that every voice interaction is a new opportunity.

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Talkdesk

MAY 25, 2016

For example, a customer service team’s CSAT score of interactions with customers will change in real-time with the conclusion of every new interaction. NPS is typically said to be a measurement of customer loyalty to a brand. Check back to the Talkdesk blog soon, as we’ll be covering another related metric, CES, in the coming weeks!

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Talkdesk

DECEMBER 26, 2017

In First Round Capital’s First Round Review, tech branding consultant Julie Supan makes the argument that in the best case scenarios, your company culture even reflect the values of your customers. The post Making Your Customers a Part of Your Team appeared first on Talkdesk. Better Understanding of Their Needs.

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Talkdesk

JANUARY 17, 2019

Welcome to a brand-new series on the Talkdesk blog: Happy Hour. (No, The post Happy Hour: 5 Things to Make You Smile appeared first on Talkdesk. No, this doesn’t involve free drinks.) Each month, we’ll share a feel-good post that’s meant to uplift you.

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Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Talkdesk brought together a panel of customer leaders at Dreamforce 2017 to learn how they built outstanding cultures of empowerment.

Culture 40

Culture Contact Center 2017 Metrics 40

Talkdesk

DECEMBER 21, 2015

“Customer experience” has become a sort of buzzword in recent years due to the modern company’s push to inspire brand loyalty. The newfound focus on the idea is creating a new breed of companies that seek to meet and exceed the needs of modern customers. At Talkdesk, we’re undecided on which school of thought we belong to.

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Talkdesk

MAY 5, 2020

Whether you’re a brand new agent or have experience working in a contact center, there are key items to check off your list that will ensure you’re set up for work-from-home (WFH) success. If you’ll be using Windows OS and Talkdesk Callbar®, we recommend the following settings. More information on WiFi usage can be found here.

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Talkdesk

NOVEMBER 13, 2017

Talkdesk had a great time showing off our intelligent contact center technology and sharing ideas for the future of the industry. Here’s a quick rundown of some of Talkdesk’s activities from Dreamforce 2017: #1: Gadi Shamia shared five crazy ideas for transforming customer experience to a packed breakout session.

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