Eptica

SEPTEMBER 16, 2020

In the first of a series of two blog posts, we analyse the guide and explore how COVID-19 has put unprecedented strain on customer experience teams and how they have responded, as well as highlighting the switch to remote working and the impact that this has had on the industry. Share this page on: Tweet.

Customer Experience 127

Customer Experience 2020 Contact Center ROI 127

Brandwatch CX

NOVEMBER 8, 2023

4) Buzzsumo Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. 8) Likealyzer This free tool allows you to analyze your Facebook page. 11) Twitonomy Twitonomy offers a range of metrics for free, with premium features enabled for $19/month.

Social Media 98

Social Media Metrics Demo Measurement 98

Eptica

DECEMBER 3, 2020

Author: Pauline Ashenden - Demand Generation Manager As contact centres come to terms with the disruption caused by COVID-19, what are the trends to focus on in 2021? Click here to read all about these five in-depth predictions in this post on our parent company Enghouse Interactive’s blog. Share this page on: Tweet.

2021 72

2021 2020 Blog Technology 72

BirdEye

APRIL 25, 2023

Publish a blog or newsletter 5. Sponsor charities or local sports teams 19. Publish a blog or newsletter Consider advertising your business by publishing a blog or newsletter. You can also use email marketing to distribute your newsletter and blog content to attract new readers. Table of contents 1.

Seminar 98

Seminar Social Media Advertising Workshop 98

Brandwatch CX

JUNE 15, 2022

Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. This free tool allows you to analyze your Facebook page. It’s a very good tool to get a quick top-line analysis of your Facebook page. 4) Buzzsumo. 5) Twazzup. 9) TweetDeck. 9) TweetDeck.

Social Media 144

Social Media Metrics Demo Measurement 144

Eptica

SEPTEMBER 10, 2020

19% of UK contact centres revealed that they were looking to update their call recording solutions. In this new blog post, Trevor Davies, Head of Products in R&D, explores some of the key trends and influences from moving to the cloud, to monitoring speech and customer journey analytics, the growing impact of Robotic Process Automation.

Call Recording 74

Call Recording 2020 Technology Customer Journey 74

Daniel Group

MAY 12, 2022

In my recent blog, Great Customer Experiences: The Key to Business Growth , I discuss the connection between great CX and business growth. Please mark your calendars for October 19 and 20 for our annual Client Conference to be held here in Charlotte, NC. Welcome to the May 2022 edition of Success Strategies.

Net Promoter Score 98

Net Promoter Score Customer Experience NPS 2022 98

delighted

MAY 15, 2020

In 2020, we immediately think of the healthcare professionals and essential workers who stand on the front line of the COVID-19 pandemic, risking their health every day for those in need of their care. million units of PPE and COVID-19 response items, including approximately: 6.9 You can learn more on their COVID-19 updates page.

Healthcare 75

Healthcare Hospitality Customer Experience Government 75

BirdEye

SEPTEMBER 11, 2023

This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. Imagine you own a small restaurant and encourage your customers to leave reviews on your Google Business Profile or social media pages. This is where AI helps.

Feedback 108

Feedback Insights Social Media E-support 108

SurveySparrow

OCTOBER 10, 2022

In our previous blog, we talked about how to manage reviews on Google. According to Sprout Social’s Content Benchmarks Report , 53% of consumers Like or follow a brand page on social media to learn about them. . This blog post will explain how to get reviews on Facebook using a reputation management tool like SurveySparrow.

Management 52

Management Social Media Blog Brands 52

Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. COVID-19 spurred exponential growth in Zoom’s user base, and customers sought more online support than ever. How do you create a custom form landing page for your community? Sign up today ! Here’s the Atlas content you do not want to miss!

2024 52

2024 Social Media Roadmap Webinar 52

Eptica

APRIL 30, 2020

Date: Thursday, April 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Caring for your customers during COVID-19. This is the second in our series of blogs on COVID-19 and customer service - read the thoughts of CX expert Manuela Pifani in the first blog on turning the crisis into a positive opportunity here.

Net Promoter Score 74

Net Promoter Score Leadership Consumers 2020 74

BirdEye

APRIL 18, 2023

In this blog post, we’ll share 25 local advertising ideas to help you reach those goals. For instance, if you aim to drive more traffic to your website, the ad should contain a link to a landing page. First, you’ll need to open a free business page on the platform. Table of contents What is local advertising?

Advertising 98

Advertising Social Media Events Magazine 98

SurveySparrow

AUGUST 12, 2021

Adding contact forms or embed forms to your web pages and blogs can get quite tiresome. Basic plan @ $19/month. Build complicated forms, collect customer feedback and filter through your data seamlessly and embed these forms into your web pages and blogs. Worry no more – Plugins are here to help you out.

2021 52

2021 E Commerce E-support Definition 52

Calabrio

JUNE 29, 2020

In just two months, our focus on nurturing a human-centric workplace faced an entirely new challenge when we pivoted to a 100 percent work-from-home model due to COVID-19. . I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running.

E-support 105

E-support 2020 Workshop Culture 105

BirdEye

DECEMBER 8, 2022

Community blogging 15. For example, studies have found 18-19 year-olds make up about 33% of Instagram users , while only 16% are 50-64 year-olds. How to use them: Create a business page. About: Social bookmarking sites let users bookmark web pages they find valuable. Live streaming social media apps 9.

Social Media 98

Social Media Brands Entertainment Connections 98

Beyond Philosophy

MARCH 26, 2020

There are many questions about what comes next in the COVID-19 outbreak. Delta has an extensive web page devoted to it. People will remember the COVID-19 Pandemic of 2020, and they will tell their stories. That is key to this COVID-19 situation. We are living in troubling times fraught with uncertainty.

Airlines 140

Airlines Call Center Communication Financial 140

SurveySparrow

JUNE 19, 2023

In this blog, we’ll dive into the world of AidaForm alternatives that offer advanced features and user-friendly experiences. The minimum pricing plan starts at $19/month. The minimum pricing plan starts at $19/month. However, like any tool, AidaForm has its fair share of limitations.

Multi-Channel 52

Multi-Channel Document Social Media Omnichannel 52

delighted

MAY 15, 2020

In 2020, we immediately think of the healthcare professionals and essential workers who stand on the front line of the COVID-19 pandemic, risking their health every day for those in need of their care. million units of PPE and COVID-19 response items, including approximately: 6.9 You can learn more on their COVID-19 updates page.

Healthcare 54

Healthcare Hospitality Customer Experience Government 54

Eptica

APRIL 15, 2020

Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19. Author: Taoufik Massoussi - Product Manager & Head of AI We are clearly going through an unprecedented time of change due to the COVID-19 pandemic, which is disrupting all of our lives.

Net Promoter Score 95

Net Promoter Score NPS 2025 2020 95

ProProfs Chat

JULY 30, 2020

In this blog, let’s discover: . Add a pulse survey at the end of a blog post rather than a generic call to action. If you scroll to the end of this blog, you’ll find an embedded survey example that does just this! Pop-up: This allows you to add the surveys as a pop-up on a particular page. Have any questions?

Feedback 96

Feedback Social Media Blog Brands 96

Daniel Group

JUNE 23, 2022

For a more extensive discussion of this topic, check out my latest blog. October 19 and 20, 2022, Charlotte, NC. Please mark your calendars for October 19 and 20 for our annual Client Conference to be held here in Charlotte, N C. For our clients, please visit this page to register. Please contact me for more information.

Feedback 52

Feedback Net Promoter Score 2022 NPS 52

Chadwick Martin Bailey

AUGUST 5, 2020

I couldn’t have imagined that four years after I blogged about Uber’s evolving brand promise , we’d be debating the safety of a trip to the grocery store. The disruption wrought by COVID-19 has only accelerated that by advancing technology, socio-economic change, and evolving consumer needs.

Transportation 82

Transportation Consumers Innovation 2016 82

Oracle

APRIL 22, 2020

63% believe that their country will not make it through the COVID-19 crisis without brands playing a critical role. Newscred , a marketing management software & content marketing services firm, sent their customers a printable book filled with coloring pages, sudokus, and crossword puzzles to reduce stress and anxiety levels.

Connections 91

Connections Government Hospitality Healthcare 91

Beyond Philosophy

MAY 14, 2015

Their Customer Service Success Blog reported some interesting stats to consider about Customer’s self-service options, including: By 2017, Only 1/3 of Customer service interactions will require human assistance. While call center usage is about the same, use of FAQ pages increased from 67% in 2012 to 76% in 2014, according to Forrester.

White Paper 160

White Paper 2014 2015 2012 160

Eptica

JUNE 16, 2020

Author: Tom Walmsley - Business Development Manager As with the rest of the business world, customer service departments have been transformed by the COVID-19 outbreak. Share this page on: Tweet. Published on: June 17, 2020. 3 ways to create a consistent, omnichannel experience (and why it matters).

Travel 63

Travel 2020 Innovation Omnichannel 63

Lithium

DECEMBER 21, 2020

Add in the recent events of COVID-19 to that mix, and all of those feelings are instantly heightened. There are tons of content, blogs, books, and videos out there with these types of training. See Khoros Resource Page Here ). Searching for a new job in the regular world can be time-consuming, confusing, and difficult.

Workshop 52

Workshop Social Media Leadership Books 52

Bold360

MARCH 25, 2020

As we respond to the COVID-19 (coronavirus) pandemic we are shifting our behaviors and adapting to a new way of life that affects how we work, shop, eat, interact with one another and more. Even worse, searching through a static FAQ page by guessing keywords the answer could potentially be listed under.

Document 76

Document Technology Insights Information 76

Experience Investigators by 360Connext

APRIL 30, 2015

A friend of ours was recently taken to this page when unsubscribing from their email list: (Please click the image to enlarge.). We see plenty of unsubscribe pages that say things like “Are you sure you want to miss out on our special offers?”. They addressed the key realities of the relationship when designing this page.

Brands 266

Brands 2013 2014 Retail 266

Totango

APRIL 24, 2020

Prior to COVID-19, Zoom had already scaled its digital engagement model to support over 32,000 accounts per CS person. The Totango SuccessBLOC Marketplace optimizes your customer journey by providing pre-built best practices, toolkits, and templates such as the COVID-19 Customer Engagement Toolkit that you can tap into today to get started.

Customer Success 62

Customer Success Webinar Customer Journey Events 62

Bold360

AUGUST 31, 2020

FAQ widgets: These work like a dynamic search bar, but appear as a widget that floats or is fixed to any page where your customers might need help, such as your product pages. For example, online retailer Filters Fast saw a rapid upsurge in demand for its air and water filters as the COVID-19 pandemic evolved.

Omnichannel 52

Omnichannel Insurance Healthcare Contact Center 52

CSM Magazine

SEPTEMBER 11, 2021

In the aftermath of the Covid-19 outbreak with shifts in customer buying behavior from traditional shopping to online shopping or buying online and pickup in-store, the demand for an effective eCommerce platform became quite huge. Business owners can interact with customers through industry forums, blogs as well as social media networks.

Customer Experience 52

Customer Experience Reference Social Media Consumers 52

Lithium

APRIL 24, 2020

Add in the recent events of COVID-19 to that mix, and all of those feelings are instantly heightened. There are tons of content, blogs, books, and videos out there with these types of training. See Khoros Resource Page Here ). Searching for a new job in the regular world can be time-consuming, confusing, and difficult.

Workshop 52

Workshop Social Media Leadership Books 52

Eptica

AUGUST 19, 2020

Date: Wednesday, August 19, 2020 Author: Steve Nattress Why listening is key to bridging the CX gap. Published on: August 19, 2020. Share this page on: Tweet. What would my mother think about this? Does your customer experience pass the #MakeMomProud test?

Net Promoter Score 82

Net Promoter Score Customer Centricity Chief Customer Officer Culture 82

Bold360

MARCH 16, 2020

COVID-19, the disease caused by the novel coronavirus, has disrupted the way we live our lives. An example might be a new frequent question that is coming in on your digital channels, like your FAQ page or chat sessions, that you have not prepared content for or trained your agents to address. Our team is here to help.

Customer Experience 59

Customer Experience Contact Center Leadership Customers 59

Brandwatch CX

FEBRUARY 1, 2019

Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. This free tool allows you to analyze your Facebook page. It’s a very good tool to get a quick top-line analysis of your Facebook page. 4) Buzzsumo. 5) Twazzup. 9) TweetDeck. 9) TweetDeck.

Social Media 99

Social Media Metrics Demo Measurement 99

Comm100

FEBRUARY 1, 2022

Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. have declined for the past five years.

Engagement 76

Engagement Omnichannel Social Media Connections 76