Stella Connect

NOVEMBER 9, 2021

If past years have taught us anything, it’s that it’s never too soon to start preparing for the holiday season. From Black Friday until well into January, your customer service agents will face overwhelming call and chat volumes. And they’ll need their issues resolved quickly so they can get back to their holiday season to-do lists.

Customer Service 87

Customer Service Poor Customer Service Contact Center Retail 87

Call Experts

JANUARY 26, 2023

If you’re in the business of providing heating and cooling services, your best tool for success is the customer service agents who answer the phone from your HVAC call center. And finding differentiators for your HVAC business is essential in today’s growing market. That’s where an HVAC call center can help.

Call Center 52

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Call Experts

NOVEMBER 20, 2019

The holiday season is here! digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." . digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." .

Contact Center 60

Contact Center Management Call Center 2018 60

Call Experts

NOVEMBER 20, 2019

The holiday season is here! digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." . digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." .

Call Center 49

Call Center Management Contact Center 2018 49

Call Experts

FEBRUARY 26, 2020

Also, these customer support services must enable scaling and allow for customization based on unique business needs. Companies need to offer one point of contact linked to 24/7 support. Telephony provider Companies are looking for a partner that can provide telephony and contact center infrastructure.

Contact Center 59

Contact Center Call Center 2018 Omnichannel 59

Call Experts

NOVEMBER 12, 2020

It’s official; you are entering the 2020 holiday season. Businesses don’t want to lose sales or brand reputation during the holiday season. A rush in inquiries, sales, and customer support needs can make or break your holiday season! This is an increase of over 120% and, on this scale, a considerable sum of money.

Management 98

Management Contact Center 2019 2020 98

Comm100

NOVEMBER 8, 2017

So, it’s time for you to assemble your live chat dream team. You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. But how do you know who is going to be a good match for your team? Download Now. Wait… hang on… my order number is here somewhere.

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Customer Service Average Handle Time Download Communication 42