support-lexicon Blog Related Topics 
SurveySparrow
FEBRUARY 24, 2024
By the end of this blog, you will be clear about the definition, importance, benefits, and use cases. There are two approaches- Lexicon-Based and Machine Learning. Lexicon-Based Approach This method relies on pre-made lists of words and phrases labeled with positive, negative, or neutral sentiments. Offer personalized support.
Totango
MARCH 25, 2021
In order to support their 311% growth last year, they had to act fast to scale operations – building a CS team from scratch, defining a customer journey, implementing a Customer Success platform, and automating the processes, communications, and customer experiences needed to scale – in a matter of weeks.
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Lumoa
DECEMBER 19, 2023
From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience. Traditional methods often use sentiment lexicons or predefined lists of words and phrases associated with specific sentiments.
Upstream Works
OCTOBER 19, 2021
The term “digital channels” has become core to the contact center lexicon recently, and for good reason. Both AI and mobility create a broad range of attractive use cases for digital communication channels, and this simply makes the customer engagement opportunity larger than what traditional communication channels can support.
Bob Hayes
MARCH 21, 2016
I employed machine learning to create a sentiment lexicon to scale each word along a sentiment continuum. product quality, account management, tech support) were more highly related to recommendation intentions (average r =.53) Customer Sentiment: Customers were asked, " Using one word, please describe COMPANY'S products/services. "
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