Is NPS a Useful Metric?
Amity
FEBRUARY 20, 2019
This article was originally published on WnTD's blog. In a recent post , we talked about Customer Success Metrics, one of which was the Net Promoter Score (NPS). There is some debate on whether NPS is a useful metric or not. First, let’s go back to basics on what NPS is. This is a good thing to know.
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