SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z. In this blog, we are going to explore the hot topic of CX automation from A to Z.

Customer Experience 52

Customer Experience NPS Customer Satisfaction Social Media 52

Fox Metrics

AUGUST 14, 2020

In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 times more likely to outperform their competitors in sales, be 6.5 times more likely to retain their customers, and 19 times more likely to achieve above-average profitability. FoxMetrics Blog 5. Analytic talk 3.

Blog 93

Blog Social Media Retail Insights 93

ProProfs Chat

DECEMBER 22, 2019

With the ever-changing scenario of business globalization, companies are thriving hard to retain their brand’s loyalty by creating cutting-edge product sales strategies. There was a time when offering a good product at a reasonable price was enough for a company to stand out from competitors.

Customer Service 101

Customer Service Social Media Customer Retention Loyalty 101

SmartKarrot

MAY 14, 2023

While you have an assistant to take notes from the meeting but the assistant, who is new to your organization, is not familiar with the customer’s accent and fails to understand certain details… The assistant transcribes the call and takes manual notes, and the same is also shared with the customer who reverts with certain errors and missed details!

Call Recording 10

Call Recording Customer Success Communication Insights 10

SmartKarrot

MAY 3, 2023

Do you want to add an extra layer of intelligence and efficiency to your virtual meetings? Here is a detailed blog that reveals a secret that will revolutionize the way you conduct your Webex calls! Introduction to Webex Calls If you are like most people, you have probably been using Webex for video calling and conferencing.

Communication 10

Communication Connections Travel Insights 10

NetBase

JULY 24, 2019

Gathering competitive intelligence on your competition is essential to brand survival. Access to digital data makes this a much easier to accomplish in theory – but with so many new competitors entering the game every day, any intelligence effort can quickly become time consuming. ? ?. Updated July 2019.

Social Media 78

Social Media Metrics Brands Events 78

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. Articles about Chatbots boast the innovation that they bring to the table and paint artificial intelligence (AI) as the future of customer service and marketing. How Can Chatbots Help Me Save?

ROI 50

ROI Contact Center 2018 Social Media 50