InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Social Media NPS 260

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. Nike, another well-known retail brand, achieved higher annual revenue by investing in multiple channels. Net Promoter Score – NPS 2.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

SurveySensum

MAY 18, 2023

Build a positive brand image and reputation by showcasing customer feedback and satisfaction through various marketing channels. Relational or Transactional Net Promoter Score Surveys (NPS) Net Promoter Score (NPS) is a wide ly used metric in the retail industry to measure customer loyalty and satisfaction.

Retail 52

Retail Feedback Net Promoter Score NPS 52

Comm100

MARCH 2, 2022

The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations are struggling to deliver on consumer CX expectations. Many of the expectations customers have of your brand arise from their interactions with other brands. Closing the Delivery Gap.

Customer Expectations 52

Customer Expectations Net Promoter Score 2005 Customer Experience Management 52

ShepHyken

SEPTEMBER 6, 2021

After the author shares the story, he offers commentary about why what this brand did (Lego) was so successful. A Look at Customer Effort Score and How It Can Help Build Better CX by Dom Nicastro. State of the In-Store Experience [2021] by Bobby Marhamat. This is the kind of thing that creates CX legends. You’ll smile.

2021 26

2021 Article Customer Service Net Promoter Score 26

delighted

APRIL 19, 2019

You’ve done the hard work and earned your customer’s attention, but do you know how loyal they are to your brand or how engaged they are in your business? Sent on a regular schedule, NPS surveys generate a metric you can monitor over time to ensure your company is delivering a continually improving customer experience.

Measurement 56

Measurement Customer Experience NPS Touchpoint 56

Pointillist

JUNE 15, 2018

Telecom brand O2 uses analytics and takes a journey-based view to improve customer retention. We have spent a lot of effort trying to understand why subscribers are leaving and when exactly they make the decision about leaving us—in many cases it’s months before their last activity on the network. Strong focus on retention. “We

Customer Retention 110

Customer Retention Loyalty Programs Customer Journey Loyalty 110