Contact Center Attrition and the RFP: You’re Asking the Wrong Questions
BlueOcean
JANUARY 31, 2023
Attrition seems like it should be an easy enough term to define, and determining which bidders’ attrition results best match your own requirements should be easy enough in a contact center RFP. Let’s say you’ve drafted your RFP and you’re ready to release it to your list of prospective bidders. Seems simple enough.
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