calabrio-announces-calabrio-launch-qm-connector-on-salesforce-appexchange 
CSM Magazine
FEBRUARY 2, 2021
Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions. . For agents, the QM Connector supports fast access to a customer’s call recording history for self-review and improvement.
Calabrio
FEBRUARY 26, 2021
To better meet the challenges stemming from the evolving workplace due to the pandemic, Calabrio quickly pivoted its platform offerings to quickly assist customers struggling in response to COVID-19. As a result, Calabrio has been recognized as the winner of the 5th annual Workforce Optimization Innovation Awards.
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