CSM Magazine

OCTOBER 27, 2020

Calabrio , the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. Right now, it’s working from home and the impact of the pandemic.

Customer Engagement 52

Customer Engagement Engagement 2020 Connections 52

CSM Magazine

JUNE 17, 2021

Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia. Calabrio , the customer experience intelligence company, has announced the availability of its cloud Workforce Engagement Management (WEM) platform via a local point of presence in Singapore.

Engagement 52

Engagement Management 2020 Roadmap 52

CSM Magazine

APRIL 14, 2021

Peter Farnsworth, Regional Director – APAC, Calabrio. Cloud-first workforce engagement management platform chosen to enable market-leading Digital Services company to flow workforce across contact centres, retail stores and at-home visits to be where their customers are.

Multi-Channel 52

Multi-Channel Telecommunications Touchpoint Retail 52

CSM Magazine

JANUARY 6, 2021

Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex. Calabrio has partnered with Twilio to reduce costly integrations and enable fast deployment.

Contact Center 52

Contact Center Customer Satisfaction Engagement Technology 52