Magellan Solutions

APRIL 2, 2024

Top 8 Best BPO Companies for SMEs in Data Entry In the fast-paced world of business process outsourcing (BPO) , small and medium-sized enterprises (SMEs) continuously peruse the maze of service providers to look for the best partner able to offer the most reliable and cost-efficient solution for their data entry needs.

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Magellan Solutions

JANUARY 17, 2024

This shows the growing demand for business process outsourcing (BPO) services and their potential to completely transform the way businesses operate. If these problems continue, how will BPO companies maintain their competitive advantage in 2024? Let’s explore how the BPO industry plans to stay ahead of the game this year!

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Magellan Solutions

JULY 11, 2023

Business process outsourcing (BPO) offers SMEs an effective tool to improve the customer experience. BPOs provide the tools to create effective and tailored customer engagements. Today, we will unveil techniques to improve customer experiences through BPO. SMEs can explore customer experience outsourcing strategies through BPO.

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Magellan Solutions

JULY 2, 2021

So in this article, we compiled the top 30 SME-focused BPO companies to let you determine which is the best for your business. Efficiency of Price per Call. Customer Satisfaction per Calls Received. Learn More About the Top Call Center Company in the Philippines. Magellan Solutions. GlobalSky Call Center.

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Magellan Solutions

MARCH 5, 2023

Call centers crowd the metropolitan, creating jobs for millions of Filipinos. Filipinos have earned a spot for providing excellent BPO services. The BPO industry is a significant contributor to the economy with nearly $30 billion annual contribution, according to Nexford University. What Is a Shared Service Center?

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Magellan Solutions

MAY 21, 2023

They take phone calls and other correspondence channels, like text messaging and email, on the business’s behalf. Trained bilingual agents are fluent in both languages, such as English and Spanish, to answer incoming calls. When a call comes in, the bilingual answering service identifies the caller’s language preference.

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Magellan Solutions

APRIL 25, 2024

If your team is already overworked or lacks the necessary skills, hiring outside help could be a solution. They should be able to utilize cutting-edge solutions to provide high-quality support. Create a Service-level Agreement Once you’ve chosen your BPO partner, it’s time to set clear goals.

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CSM Magazine

MAY 16, 2023

When selecting a contact center to assist your company, you want more than outsourced services. They not only answer calls and questions, but engage your customers in friendly conversation, enthusiastically representing your brand values. Protel BPO agents are selected from a fast-growing contact center labor pool.

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Magellan Solutions

APRIL 25, 2023

Choosing The Best Customer Support Outsourcing Service Before we discuss the three initial questions to ask before choosing a customer support outsourcing service, it’s important to understand why you need to choose the best BPO company to perform this task for you. Is It Best To Have A Physical or Remote Call Center?

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Magellan Solutions

NOVEMBER 24, 2023

Among the most popular outsourcing centers worldwide is the Philippines. The Philippines is the Ideal Outsourcing Destination As a leader in the BPO sector, the Philippines has established its position. The Philippine BPO industry also keeps up with technology and customer service advances.

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Magellan Solutions

FEBRUARY 26, 2024

Artificial intelligence (AI) in call centers can enable customer service professionals to focus on essential tasks, as 78% of them stated. The collaboration between AI and call centers is reshaping the customer service paradigm. It has led call centers to explore the benefits of AI.

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ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. She shares how BPOs can enhance your customer experience.

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Magellan Solutions

NOVEMBER 15, 2023

One viable solution to this is opting for a shared call center service. What is a Shared Call Center A shared call center is one of the most cost-effective call center options for small to medium-sized companies who cannot afford to establish their customer service department.

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Magellan Solutions

JANUARY 7, 2024

It is sometimes called telesales or inside sales. These new solutions have helped refine the practice of outbound telemarketing. These new solutions have helped refine the practice of outbound telemarketing. Telemarketing services Philippines go beyond just making phone calls and persuading people to buy products.

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Magellan Solutions

OCTOBER 26, 2023

But there’s one problem: You receive hundreds of calls, emails, chats, and messages from your customers every day. It is said that the average call-abandonment rate for incoming inbound calls is 6.44%. The solution is simple: Opt to outsource inbound call center services. What can you do?

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Magellan Solutions

OCTOBER 26, 2023

Nowadays, the connection between companies and their customers is often through a phone call. The call center serves as the guardian of this vital connection. Imagine an outstanding inbound call center that offers unmatched customer service. You’re not dreaming; Magellan Solutions offers precisely that.

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Magellan Solutions

NOVEMBER 7, 2023

Let’s explore the signs of when do you need to outsource a call center. This is where outsourcing inbound calls and other administrative tasks to accommodate the spike in demand comes in. Demand for 24/7 Support A deciding factor for businesses when to outsource to a call center is if they need round-the-clock support.

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CSM Magazine

OCTOBER 18, 2021

AnswerNet , a full-service provider of inbound, outbound, automated, and global BPO contact center services, is pleased to announce that Rhett Parsons has been named the company’s new Senior Business Development Executive for the BPO division. He specializes in helping organizations elevate their customer service and.

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Magellan Solutions

MAY 12, 2023

The solution to this problem is virtual answering services. They take customers’ calls on behalf of the small business. Small businesses can hire virtual answering services from a reputable business process outsourcing (BPO) company. Fix this problem and replace it with real people answering your business calls today.

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Magellan Solutions

JULY 2, 2021

Magellan Solutions joining the race. The call center industry was still on the rise. . By 2003 , call center outsourcing philippines and worldwide bpo companies consisted of 5,320 call centre operations. . By this time, Magellan Solutions had started to open its own doors in 2005. . Government.

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Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. The Philippines has always been in a tight race with India as the best BPO services provider in the world. A Brief History of the Call Center Industry in the Philippines. billion by 2022.

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Magellan Solutions

FEBRUARY 14, 2021

You have a business and want you to get a call center to help you. The problem is, you are clueless about what to look for in getting a Dental Answering Service BPO? As the name suggests, a dental answering service responds to dental calls. We can say that a missed call is a missed opportunity for you and your business.

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Magellan Solutions

JUNE 22, 2021

BPO call center vs. shared services call center. There has long been an argument between Shared Services and Business Process Outsourcing (BPO). . The services that BPO and shared services providers use are generally to remove manual, operational, and often repetitive tasks from your everyday work.

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Playvox

OCTOBER 19, 2021

If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. This difficulty includes finding contact center agents. According to an article published on TechTarget , 35% of businesses report having difficulty finding contact center agent candidates with the necessary skills.

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Magellan Solutions

JUNE 9, 2021

Know What Makes IP Contact Center Outsourcing Different from Old School Call Center. The Philippine BPO call center has veered away from traditional focus on outgoing and incoming voice calls. Instead now offers IP contact center outsourcing. Traditional call centers are not entirely obsolete.

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Magellan Solutions

AUGUST 25, 2021

A Superb Customer Experience Always Starts With BPO Philippines. Creating The Best Brand Impression Through Top BPO Companies in Philippines 2021. You can rely on BPO companies in the Philippines to help you create and maintain a healthy hospitality brand image. Only 14% of tested call centers asked Discovery Questions.

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Magellan Solutions

JULY 20, 2021

Did you know that Philippines Call Center Outsourcing can increase your company’s value by threefold? Businesses are told time and time again that they will call center outsourcing Philippines is highly advantageous. Can contact center services Philippines triple your business value? Inbound Calling Services.

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Magellan Solutions

JUNE 15, 2021

In searching for outsource customer service solutions , you must consider how long an agent stays in the company. Outsource customer service solutions offer a wide range of benefits to any SMEs. While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company.

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Magellan Solutions

SEPTEMBER 27, 2021

Business owners that protest frequently believe that only they can adequately answer their customers’ phone calls, while others claim that the digital era and online assistance has all but killed their customers’ desire to call their company. The truth is, there are cheap call centers.

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CSM Magazine

MARCH 11, 2021

Contact center outsourcing has proven to be highly beneficial, but it isn’t without its faults. It is much cheaper to pay a BPO call center abroad than to hire and train an entire team on your own at home. Call spikes are probably the biggest challenge that contact centers face. Scalability and Flexibility.

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Magellan Solutions

AUGUST 4, 2021

Here’s how BPO Philippines Leverage Predictive Analysis to enhance their service delivery. BPO Philippines is making use of innovative technologies like AI, machine learning, speech analytics and especially predictive analytics. Such examples are text from chat and emails, voice patterns and tonal changes during calls. .

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Magellan Solutions

AUGUST 21, 2021

BPO Philippines has been adapting a remote strategy for a year, is it time to permanently conform to it? But with new strains emerging, is it time to permanently accept a remote workforce strategy as the new normal for BPO companies in the Philippines ? Is a Work From Home Setup Effective in BPO Philippines? Premier BPO.

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Magellan Solutions

MARCH 29, 2020

The Philippines’ key competencies such as their educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location propelled the nation to become the top call center country in the world for voice-enabled services. . However, the booming call center story did not start in the Philippines.

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COPC

APRIL 19, 2022

Twenty director and supervisor-level Express International employees completed COPC® Contact Center Management training.?? . The individual-level COPC Contact Center Management training improves customer experience operations based on the ? began by helping call centers improve their performance. training this year. .

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Magellan Solutions

MAY 14, 2021

Amidst the pandemic, entrepreneurs are looking to ditch their traditional call center partner. Consequently, BPO companies, specially in the Philippines , remain strong and continue to drive results despite the risk presented by Covid-19. Why are companies not impressed with Traditional Contact Center Companies anymore?

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Magellan Solutions

AUGUST 28, 2021

Amidst the pandemic, BPO Philippines is playing a vital role in education. The answer: BPO companies in the Philippines. The Role BPO Philippines Plays in Education. Call centers can help create the same type of relationship in distance education. . This is otherwise called Direct Marketing.

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Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? There are different services provided by call center. What do you get when you outsource inbound call center services ? Inbound Calling. Intercepting unwanted sales calls. With calls – $2.99

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