Call Center, Communication, Sales and Seminar

4 Strategies To Retain Customers

Magellan Solutions

AUGUST 16, 2023

This is why there is a growing trend in finding approaches to listening to the voice of the customer through quick surveys and after-sales calls. Connect with customers Constant customer communication is one good way to build customer loyalty and care. Loyalty begins at home.

Seminar

Seminar E-support Call Center Loyalty

The worst advice we’ve ever heard about inbound call center outsourcing

Magellan Solutions

MAY 18, 2016

Much has been said with regards to inbound call center outsourcing – which country has the best agents in terms of cost and communication skills, which companies offer the best package, and what is the most important thing to do before finalizing that agreement with your outsourced call center.

Call Center

Call Center Seminar Hospitality Customer Satisfaction

13 Signs That You Are Wasting Your Budget & How Telemarketing Philippines Can Fix It

Magellan Solutions

AUGUST 17, 2021

How does call center outsourcing Philippines help you avoid wasting your budget? Generating leads that Sales doesn’t want. The second-largest waste is generating leads that Sales will never follow up on. The lead-development function is the guardian of the agreement between Marketing and Sales.

Seminar

Seminar Webinar Call Center Sales

Webinars

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

What is Inbound & Outbound Customer Service?

Magellan Solutions

SEPTEMBER 5, 2021

Before getting a call center service provider, it is important to understand the very basics of it all such as, inbound and outbound services. So in the article, we combined everything we know about the topic plus our insight to create the best guide for both inbound call center outsourcing & outbound call center outsourcing.

Customer Service

Customer Service Call Center Seminar 2013

The Top Representative In The Philippines Telemarketing Lead Generation Services

Magellan Solutions

MAY 27, 2021

B2C Lead Generation: B2C businesses communicate differently than a B2B firm. . A business might be looking into a product because it can help streamline its own sales process. B2C depends more on branding, advertising, promotions, and so forth to spur sales. . Getting feedback and using this data to increase sales.

B2C

B2C B2B Seminar Call Center

Creating The Best Campaign With Telemarketing Philippines

Magellan Solutions

AUGUST 11, 2021

Telemarketing campaigns can help you reach a group of targeted prospects or customers to communicate a message, gather feedback, and determine a next step for the relationship. Determine telemarketing call center Philippines objectives. Here you will outline your Philippines outbound call center campaign plan.

ROI

ROI White Paper Call Center Seminar

Artificial Intelligence and the Customer Journey

Horizon CX

MARCH 19, 2022

Granted we live in a fast-paced age where average handling time is typically imposed upon an agent as one of their performance metrics and I get that, but some people tend to have this communication problem. By calling their Customer Careline. Where and how can a customer provide feedback to Dell Technologies, you may ask?

Customer Journey

Customer Journey Touchpoint Seminar Average Handle Time

Which Is Better; Local Vs. Offshore Transcription

Magellan Solutions

JUNE 11, 2021

Projects that are critical to making business decisions, like conference calls and annual meetings. Transcripts that will be published online or converted to captions, such as podcasts, seminars, and documentaries. It’s less about transcribing and more about getting the gist of it and communicating it through text.

Seminar

Seminar Document Advertising Consulting

Contact Center Fraud: A Guide to Identification and Prevention

CSM Magazine

JUNE 12, 2023

In today’s digital age, contact centers play a critical role in customer support, sales, and overall communication between businesses and their clientele. Unfortunately, these centers have also become a target for fraudsters looking to exploit the vulnerabilities inherent in these systems.

Contact Center

Contact Center Multi-Channel Financial Banking

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

Myra Golden

NOVEMBER 15, 2016

I had just joined the company as the new Call Center Manager a few months ago. Cassandra, the supervisor who worked with me, spent much of her day returning calls to customers who wanted to speak to a supervisor. Interestingly, call volume was not up. No, you weren’t imagining perfect agents in the Zappos Call Center.

Call Center

Call Center Workshop Customers Insurance

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

Myra Golden

NOVEMBER 15, 2016

I had just joined the company as the new Call Center Manager a few months ago. Cassandra, the supervisor who worked with me, spent much of her day returning calls to customers who wanted to speak to a supervisor. Interestingly, call volume was not up. No, you weren’t imagining perfect agents in the Zappos Call Center.

Call Center

Call Center Workshop Customers Insurance

How Can Lead Source Make or Break Your B2B Telemarketing?

Magellan Solutions

MAY 2, 2021

Many people are more active in social media than any other communication platform. Loyalty – aims to promote your product to your existing customer which will generate more sales. Webinar marketing involves doing an online seminar to promote your product. Convert leads into sales using data from telemarketing.

B2B

B2B Social Media Webinar Reference

10 First Steps to Improve Your Customer Experience

Comm100

DECEMBER 11, 2017

Knowing your customer allows you to select the best communication channels to use for better CX. Starbucks also carries out several customer experience seminars where employees are trained on etiquette, addressing customer complaints and standard responses to use. Here are 10 first steps to improve your customer experience.

Customer Experience

Customer Experience Social Media Multi-Channel Culture

Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

Customer Guru

MARCH 7, 2018

So, I joined a call center – a technical voice based one – and my profile was that of a technical consultant to customers outside India. But in a call center, you don’t talk to a customer face to face; you do it over a phone. I completed my engineering in 2001, majoring in Electronics.

Customer Experience

Customer Experience Customer Centricity Chief Customer Officer B2C

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Customer Experience

Customer Experience Customers Consulting E-support

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill Quiseng.

Customer Service

Customer Service Customer Experience Magazine Books

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill Quiseng.

Customer Service

Customer Service Customer Experience Magazine Books

CXDNA Update

4 Strategies To Retain Customers

The worst advice we’ve ever heard about inbound call center outsourcing

Webinars

Trending Sources

13 Signs That You Are Wasting Your Budget & How Telemarketing Philippines Can Fix It

Webinars

What is Inbound & Outbound Customer Service?

The Top Representative In The Philippines Telemarketing Lead Generation Services

Creating The Best Campaign With Telemarketing Philippines

Artificial Intelligence and the Customer Journey

Which Is Better; Local Vs. Offshore Transcription

Contact Center Fraud: A Guide to Identification and Prevention

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

How Can Lead Source Make or Break Your B2B Telemarketing?

10 First Steps to Improve Your Customer Experience

Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Top 50 Customer Service Leaders – Best Customer Experience Influencers

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