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How to Handle Difficult Customers Using Verbal Aikido

Myra Golden

Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. According to Newsweek magazine, the stress level of consumer services professionals is comparable to that of air-traffic controllers and police officers. Customer Experience Designer & Professional Speaker.

article thumbnail

How to Handle Difficult Customers Using Verbal Aikido

Myra Golden

Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. According to Newsweek magazine, the stress level of consumer services professionals is comparable to that of air-traffic controllers and police officers. Customer Experience Designer & Professional Speaker.