Call Center Contact Center Customer Change Customer Expectations 
Talkdesk
APRIL 23, 2020
Our expectations as customers have been growing and are now higher than ever. From year to year, we expect that the services at our disposal, both digital and traditional, will surpass and go further. Customers change their opinion about a brand based on a bad customer experience, which shows that all interactions count.
Integrity Solutions
SEPTEMBER 28, 2023
To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. WHAT IS EXCELLENT CUSTOMER SERVICE?
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Talkdesk
OCTOBER 17, 2017
In the contact center industry, Talkdesk is one of the newest players. When Talkdesk was founded, it was the first 100% web-based contact center software, which was a startling achievement at the time. We don’t want our customers to have to wait on us to provide better contact center experiences for their customers.
Kustomer
SEPTEMBER 3, 2020
Customer service professionals are becoming more crucial employees as business leaders find they need someone to take care and understand the skyrocketing expectations of their customers. Nate mentions that CX professionals are absolutely essential for businesses; to benefit their customers and to help their company financially.
Kustomer
JUNE 17, 2021
Customer experience shouldn’t be the role of solely the CX team, rather, leaders from different departments should consider joining forces with leaders from CX and finding ways to incorporate the customer into all aspects of business decisions. I mean, you play a bulk here as a CX leader and you had executive experience. Why is this?
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