Call Center Customer Expectations Leadership Multi-Channel 
InMoment XI
OCTOBER 31, 2023
In the fast-paced world of customer service, call center management plays a pivotal role in ensuring efficient operations, customer satisfaction, and improving the customer experience. Understanding the ins and outs of call center management is crucial for both seasoned professionals and newcomers to the field.
TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.
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ijgolding
MARCH 22, 2017
The customer has always been at the heart of every business, be it a street vendor selling hot dogs or a multi-national firm selling a wide range of products. Multi-national food & beverage corporations like The Coca-Cola Co. This has also changed the way customers interact and search for product information.
ClientSuccess
JULY 23, 2019
Be it a round-the-clock self-service portal, help center or chatbot, automation is a cost-effective way to give customers exactly what they want. Multi-Faceted Customer Agents. It used to be that agents were hired based on their expertise in one particular customer service channel. Amplified Chat Support.
Pointillist
MAY 23, 2018
Journey discovery is the best approach to reveal the numerous paths your customers actually take, as they engage with your company across channels and over time. You can determine how many customers participated in each step of a specific journey and were affected by a particular issue.
SuiteCX
JUNE 1, 2015
Customer needs, emotions, perceptions. The customers’ expectations of their experience with the company. Areas where the company may be failing to meet customer expectations. Head here for our thought leadership on journey mapping best practices. Multi-channel and Omni channel.
Natalie Petouhof
MARCH 7, 2016
Tweet Customers are More Difficult to Serve Than Ever. Avaya, a Contact Center Infrastructure for 15 consecutive years unveiled customer engagement innovations that meet customer expectations where the rules of the game have changed: 90% of people move between different devices [i]. Is Your Brand Ready ?
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