Talkdesk

MARCH 14, 2018

Three talent trends emerged from Deloitte’s 2017 global contact center survey that point to the need to rethink the way contact centers handle staffing. These initiatives are all supported by the Talkdesk Enterprise Contact Center Platform , illustrating our overall dedication to improving agent effectiveness.

Contact Center 40

Contact Center 2018 Call Center Call Recording 40

BirdEye

DECEMBER 26, 2023

You can use VoIP on computers, tablets, smartphones, and other VoIP-enabled devices to make and receive calls. VoIP services for businesses include unlimited international calling, voicemail, call recording, caller ID, voicemail-to-text/email, etc. VoIP technology is quite simple. What is a VoIP number?

Call Recording 109

Call Recording Communication Connections Multi-Channel 109

UJET

JULY 7, 2020

In UJET’s 2020 The State of Customer Experience Survey , 54% of respondents said there were “some silos” in their technology integrations. 30% said there were “lots of silos” when it came to how well their contact center technology integrated with one another. Only 7% said their technologies were “well integrated.”

Engagement 106

Engagement Contact Center Call Recording Metrics 106

UJET

JULY 7, 2020

In UJET’s 2020 The State of Customer Experience Survey , 54% of respondents said there were “some silos” in their technology integrations. 30% said there were “lots of silos” when it came to how well their contact center technology integrated with one another. Only 7% said their technologies were “well integrated.”

Engagement 96

Engagement Contact Center Call Recording Metrics 96

Talkdesk

MARCH 4, 2021

Organizations with a mobile workforce need to evaluate the holistic customer experience (CX) they provide, especially as customers today are likely to connect in more channels and, therefore, with more employees. Provide a smartphone and mobile-ready contact center software. Does a DECT phone keep your employees connected?

Contact Center 94

Contact Center Customer Experience Banking Telecommunications 94

Upstream Works

MAY 18, 2021

Cloud-based platforms are becoming more prevalent in contact centers. As organizations increase adoption of next-gen technologies, it’s important to keep many factors in mind. To start that conversation, here are five considerations for IT to take into account when implementing a cloud platform in the contact center.

Contact Center 78

Contact Center Call Recording Omnichannel Innovation 78

CSM Magazine

APRIL 25, 2023

According to Calabrio’s latest State of the Contact Centre Report, 1 in 3 consumers say they see agents as brand representatives rather than low-level service workers. Attempting to meet customer expectations while dealing with new digital technologies and hybrid working arrangements, agents can quickly feel overwhelmed.

Contact Center 52

Contact Center Call Recording Customer Centricity Brands 52

CSM Magazine

APRIL 18, 2023

The best WEM platforms also provide high levels of agent mobility, hybrid scheduling, and digital channel support to meet the needs of the modern contact centre. As a result, there is growing demand from businesses to connect WEM tools with other enterprise systems such as CRM and payroll. All with minimal effort and financial outlay.

Contact Center 52

Contact Center Call Recording Customer Expectations Customer Centricity 52

Talkdesk

JANUARY 2, 2020

After placing in the Leader quadrant of the 2019 CCaaS Magic Quadrant for North America , Talkdesk is atop the list of customer service vendors in Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace. out of five) in the Gartner Peer Insights Contact Center as a Service, North America market.

Customer Service 66

Customer Service Contact Center 2025 Competitive Advantage 66

NICE inContact

APRIL 5, 2016

Outbound dialing technologies have undergone a recent revolution to accelerate sales, boost agent productivity, and increase customer satisfaction – and cloud contact center solutions are leading the way. Often these types of legacy dialers result in more hang-ups than connects.

Contact Center 48

Contact Center Call Recording Omnichannel Download 48

Magellan Solutions

DECEMBER 10, 2019

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . This is why you should be particular with the language to use and be very careful in choosing the best contact center fit for your needs. Outsourced Customer Service Channels.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

Talkdesk

OCTOBER 29, 2020

Yet, less than half of these professionals are equipped with mobile-ready tools, which significantly limits their ability to connect with the people, systems and information they need to work efficiently and effectively. This can be overwhelming for organizations that have a diverse mobile workforce.

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50

Talkdesk

MAY 3, 2017

The mission of AppConnect is to allow Talkdesk customers to add more tools to their contact center stack without any hassle. Below is a list of AppConnect launch partners; all of these apps are available for a free trial, so if you see something you like, add it to your contact center and starting measuring the impact today.

Contact Center 40

Contact Center Call Recording Call Center Return on Investment 40

Avaya

JUNE 18, 2018

The latest workforce optimization offerings can help you take advantage of digital technologies like analytics and automation to achieve a competitive edge. As a regulation on company behavior, GDPR does not apply to technology directly. A product or solution offered from any vendor cannot be GDPR “compliant.”

Contact Center 40

Contact Center 2018 Competitive Advantage Call Recording 40

Kustomer

JANUARY 14, 2021

Listen Now: Listen to “Ed Porter | Using Technology to Better Your Results” on Spreaker. Yeah, so I grew up in the outsource contact center space. So, that’s where I really got my start in sales working for a startup that was a call recording software for enterprise contact centers.

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81

Magellan Solutions

OCTOBER 18, 2022

Having said that, businesses can learn if a specific customer is interested in their goods or services by making a phone call. . With technological advances, political parties all around the world start to use telemarketing to their advantage. This is because most contact centers have their own list of available numbers they can call.

Call Center 81

Call Center Advertising Sales Call Recording 81

Avaya

JANUARY 26, 2018

Desktop screen capture: This is an undetectable back-end process that records desktop screen activity during each customer interaction. Supervisors and managers can use this both in the contact center and back office to view customer interactions from beginning to end via synchronized screen and call recordings.

2004 51

2004 White Paper Financial 2008 51

Kustomer

AUGUST 8, 2022

Steve Richards: (02:29) Yeah, so the thing is with customer experience, so many call centers and contact centers have done a lot — omni-channel communication, they’ve done a lot to be able to measure and understand more what’s going on within customer experience right now. I get a kick out of it.

Customer Service 98

Customer Service Call Center Contact Center Measurement 98

Pointillist

MARCH 1, 2019

Using customer journey analytics, you can integrate your structured data (website, CRM system) with your unstructured data (transcripts from web chat, audio call recordings, chatbot transcripts). Discover Cross-Channel Customer Service Journeys to Understand Where Calls Originate From Customer behaviors vary across different channels.

Call Center 75

Call Center Effort Score Customer Satisfaction Customer Journey 75

Natalie Petouhof

SEPTEMBER 26, 2016

Both companies previously had legacy, on-premises PBX (Private Branch Exchange) technology, which is a private telephone network used within a company. The service is built on the WebRTC framework and runs on a redundant global network of nine data centers on four continents. CUSTOMER ROI CASE STUDY: VIVINT SOLAR .

Communication 40

Communication ROI Technology Innovation 40

Pointillist

MARCH 1, 2019

Using customer journey analytics, you can integrate your structured data (website, CRM system) with your unstructured data (transcripts from web chat, audio call recordings, chatbot transcripts). Discover Cross-Channel Customer Service Journeys to Understand Where Calls Originate From Customer behaviors vary across different channels.

Call Center 40

Call Center Effort Score Customer Satisfaction Customer Journey 40

Kustomer

JULY 16, 2020

Yeah, so the thing is with customer experience, so many call centers and contact centers have done a lot — omni-channel communication, they’ve done a lot to be able to measure and understand more what’s going on within customer experience right now. Steve Richards: (02:29). I get a kick out of it.

Customer Service 52

Customer Service Call Center Contact Center Sales 52

Avaya

MAY 20, 2019

Call recording? Today’s technology must go beyond the basics to empower agents with the intelligence and efficiency they need to drive deeper customer relationships and feel more immersed and fulfilled in their roles. 1 in the global contact center systems market and Verint a recognized global leader in Workforce Engagement ).

White Paper 11

White Paper Net Promoter Score Marketing Contact Center 11

Talkdesk

NOVEMBER 1, 2017

With growth in inside sales far outpacing the growth of field teams, we saw an opportunity to use our intelligent contact center software to equip these professionals with AI tools that would make the prospect conversations simpler and more productive.

Sales 4

Sales Contact Center Call Recording Connections 4

Talkdesk

DECEMBER 7, 2017

At Talkdesk , we project revenue totals based on four data points: number of agents, number of calls each agent makes in a day, conversion rate and average deal size. We made Talkdesk for Sales to help companies increase two parts of that sales formula: the number of calls made per day and the conversion rate.

Sales 4

Sales ROI Contact Center Call Recording 4