Avaya IX Workforce Engagement – Transforming Employee Productivity and Customer Experience
Avaya
JANUARY 29, 2019
For most contact centers, the agent workforce is one of the biggest expense lines on the budget. In fact, the agent talent pool can account for up to 70% of a contact centers annual operating budget. So, the importance of optimizing it – getting the most value from the people that comprise it – cannot be underestimated.
Let's personalize your content