SurveySparrow

APRIL 22, 2020

Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc. The context-aware help desk software can help you manage and close numerous requests through multiple channels. Pricing: Starts at $5 per month.

2020 52

2020 Multi-Channel Omnichannel Document 52

ProProfs Chat

APRIL 19, 2019

Find the right communication channel – 66% of consumers have used at least 3 different communication channels to contact customer service. Customer Service Through Multiple Channels. Besides calls and emails, there are multiple channels like text, social media, and live chat that can be used to communicate with the customers.

Sales 85

Sales Customer Service Multi-Channel Marketing 85

NICE inContact

SEPTEMBER 20, 2019

Features like Workforce Management , Call Recording and even call advanced reporting functions like call tracking metrics are more easily accessible in a cloud environment.

Contact Center 63

Contact Center Call Recording Document ROI 63

Talkdesk

APRIL 28, 2015

Moreover, they can click on an interaction to read notes that the previous agent left about the customer, click on a voicemail to read a voicemail transcription and even listen to a call recording to learn more about the customer. Consider Multi-channel Solutions. Leverage Real-time and Historical Reporting.

Multi-Channel 56

Multi-Channel Call Center Call Recording Social Media 56

Pointillist

NOVEMBER 11, 2019

International Customer Management Institute (ICMI) How Do I Measure My First Call Resolution? Measure First Call/Contact Resolution with Journey Analytics As customers increasingly interact with businesses across multiple channels, organizations are shifting to measuring First Contact Resolution instead of First Call Resolution.

Call Center 74

Call Center Metrics Multi-Channel Banking 74

NICE inContact

JULY 23, 2015

In any given contact center, of any size, you will find a multitude of solutions to manage forecasting, scheduling, IVR, ACD, call recording, quality management, performance management, etc. Single Multi-Channel Interface. Some recent additions to the arsenal include: Cross Platform Communication.

Contact Center 48

Contact Center Multi-Channel Social Media Call Recording 48

Kustomer

JANUARY 14, 2021

He says, “So when you think about your support as a business and how you’re enabling your customer, educating your customer and supporting your customer, you have to do that through many different lenses, through many different channels.” And you drive consistency for those channels. Are we sharing the same message?

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81

Magellan Solutions

JULY 15, 2021

The US-based independent payment processors aimed to help their Relationship Managers manage their sales pipeline to encourage increased business development. Furthermore, their 400 staff manages the payroll services of companies in Ohio, California, Texas, Arizona, and Indiana. Company’s Background. Challenges.

Call Center 40

Call Center B2B Sales Retail 40

Magellan Solutions

DECEMBER 10, 2019

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . Outsourced customer service channels. Outsourced Customer Service Channels. Customer support outsourcing services help in responding immediately to your customers.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

CustomerSuccessBox

FEBRUARY 20, 2022

Pros Cons The only AI-powered software in the market out there that retraces past events and recommends proactive insights to customer success managers. Allows setting custom automated workflows based on the interactions to efficiently manage accounts. Visibility to the granular level data is possible with multi-level functionality.

Measurement 52

Measurement 2022 Customer Success B2B 52