CEM, Chief Customer Officer, Customer Focused and Voice of Customer

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

CEM

Chief Customer Officer

Customer Focused

Voice of Customer

The Evolving Chief Customer Officer: Identifying Value, Authority, Scope, Responsibilities, and Strategic Direction Within the Enterprise

Beyond Philosophy

DECEMBER 23, 2015

In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today. Michael Lowenstein, Ph.D.,

Chief Customer Officer

Chief Customer Officer Customer Centricity Consulting Loyalty

2017 the Year of Undelivered Promise

Customer Alignment

DECEMBER 18, 2017

However, along the way many companies have ‘processed out’ any empathy or recognition of how the experience feels for a customer. Ease and efficiency won’t make customers stick around; emotion will and they will pay for a good one. Think Smiling Companies, Happy Customers. Image courtesy of Pixabay

2017

2017 2018 Chief Customer Officer NPS

Webinars

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

CXDNA Update

The Evolving Chief Customer Officer: Identifying Value, Authority, Scope, Responsibilities, and Strategic Direction Within the Enterprise

2017 the Year of Undelivered Promise

Webinars

Stay Connected