CEM Customer Relationship Management E-support Effort Score 
SurveySparrow
JUNE 30, 2023
These are the results of meticulous planning and execution by customer experience managers (CEMs). Case in point, customer experience managers are professionals who are dedicated to enhancing the overall experience customers have with a company.
delighted
JULY 19, 2019
The digital customer experience specifically must be considered when tackling customer experience management as a whole. Further reading and resources: What is Digital Customer Experience? E-Book: Rising to the top with digital customer experience. Customer Experience Management (CEM or CXM).
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