Smith+co CX

OCTOBER 20, 2021

Smith+Co began by conducting qualitative and quantitative research (using our proprietary CEM+ Survey) with the loyal customers. The opportunity for Corona was to really stand out through the brand and customer experience against a sea of sameness and dullness in the B2B energy world. What we did.

B2B 36

B2B Customer Experience Marketing CEM 36

Clarabridge

MAY 9, 2018

These two took attendees through best practices for establishing a successful CEM program. According to the Temkin Group, 63% of companies are soliciting feedback from customers, but only 24% are making changes to their business as a result of the insights.

2018 40

2018 CEM Roadmap Contact Center 40

ReviewTrackers

AUGUST 6, 2020

The ReviewTrackers Academy’s Customer Experience Management Training and Certification starts with an in-depth background of CEM, examples of corporate success, and the metrics behind that success. VAT) while the workshop-based course is currently $2,300+ (exc. The Professional Academy: Digital Marketing. Website: [link].

Marketing 114

Marketing Social Media Advertising Workshop 114

Experience Investigators by 360Connext

MARCH 12, 2018

Book A Customer Journey Mapping Workshop Train your leaders to bring the power of holistic journey mapping to their teams. We look for the paths they create, based on the barriers they’ve encountered with the channels, processes and journeys created for them.

Customer Centricity 137

Customer Centricity Customer Journey Mapping Culture Workshop 137

Beyond Philosophy

AUGUST 13, 2015

During a recent series of stakeholder behavior instructional workshops conducted for our clients, one of the strongest areas of interest among workshop participants was how to gain senior management support and sponsorship for various customer-related and employee-related initiatives. Michael Lowenstein, Ph.D.,

Leadership 111

Leadership Customer Centricity Airlines Workshop 111

Ian Williams

NOVEMBER 15, 2015

a workshop) to attempt to understand what a customer might want to think, feel and do in an ideal scenario. Again, a brown-paper workshop exercise is undertaken by the business to pull everything into maps for each persona or segment. Future-State Journey Map. Gap Identification and Gap-Closing initiatives.

Customer Journey Mapping 94

Customer Journey Mapping Customer Journey Workshop Reference 94

Beyond Philosophy

DECEMBER 14, 2015

During a recent series of stakeholder behavior instructional workshops conducted for our clients, one of the strongest areas of interest among workshop participants was how to gain senior management support and sponsorship for various customer-related and employee-related initiatives. Michael Lowenstein, Ph.D.,

Leadership 79

Leadership Customer Centricity Airlines Workshop 79

Ian Williams

APRIL 29, 2016

However following a recent re-tweet of my original post by my very good friend Steve Sullivan at Channel Doctors , the ensuing discussion reminded me of a workshop I ran a few years ago with the UK subsidiary of a major German car manufacturer. CX professionals are here to stay.

Customer Experience Professionals 94

Customer Experience Professionals Telecommunications Customer Journey Mapping Brands 94