Customer Bliss

AUGUST 22, 2018

11 Statements to Assess if Your Company Needs a Chief Customer Officer. There is someone in our company who clarifies what we are to accomplish with customers. Make a real difference to your customers. Have an organized annual planning approach that dedicates time to the customer objectives and customer investment.

Chief Customer Officer 133

Chief Customer Officer Leadership Metrics Return on Investment 133

Customer Bliss

AUGUST 22, 2018

11 Statements to Assess if Your Company Needs a Chief Customer Officer. There is someone in our company who clarifies what we are to accomplish with customers. Make a real difference to your customers. Have an organized annual planning approach that dedicates time to the customer objectives and customer investment.

Chief Customer Officer 107

Chief Customer Officer Leadership Metrics Return on Investment 107

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. dence to own their role in the customer relationship.

2020 72

2020 Customer Success Events Workshop 72

Gainsight

JUNE 9, 2021

Content, connections, and even some corny jokes brought to your screens live from August Hall in San Francisco. We’ve put together a synopsis of today’s content so you can get an easy download of what folks were streaming today. Major Takeaways: Value realization by the customer is critical to the Net Retention Rate.

Chief Customer Officer 52

Chief Customer Officer 2021 Sales Customer Success 52

ChurnZero

JANUARY 15, 2021

Customer Success teams who have been focused on demonstrating business value are retaining their customers at much higher rates than those who are only focused on their own solutions. Executives are noticing the difference and pushing Customer Success teams toward demonstrating a return on investment to customers.

2021 52

2021 Customer Success 2020 Chief Customer Officer 52

Kayako

OCTOBER 23, 2017

I remember protesting strongly: sales are selling to the wrong people, the product has missing features, marketing isn’t giving us customer success content! Sunan Spriggs, the Chief Customer Officer, calmly replied, “Exactly. Download it now. And those are the things you’re responsible for fixing.”.

Feedback 54

Feedback E-support Net Promoter Score Metrics 54