Report: The State of Customer Journey Management and CX Measurement
Pointillist
JUNE 5, 2019
Customer Satisfaction, Retention, and Lifetime Value Are Linked to a Journey-Based Approach Nine out of ten respondents in our survey say their organizations have adopted a journey-based approach to CX. To get the full picture, you also need to understand actual customer behavior. Kerry Bodine CEO Bodine & Co.
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