Talkdesk

NOVEMBER 25, 2020

Here are three tips on how to scale your contact center for the seasonal rush. Integrate with your ecommerce technology stack Seamlessly connecting your contact center to ecommerce platforms, such as Shopify and BigCommerce , allows valuable information from customer interactions to quickly reach your customer service agents.

Contact Center 101

Contact Center Call Recording Omnichannel Technology 101

Kustomer

FEBRUARY 6, 2024

Among literally hundreds of things to consider, your business needs to factor in cost, scalability, integration and deployment options, as well as long-term value. While customization and integration options may be more limited compared to enterprise solutions, they still effectively meet the needs of SMBs for managing help desk operations.

2024 98

2024 Multi-Channel Omnichannel E-support 98

Kustomer

NOVEMBER 7, 2023

One user even said: “ Quit limiting the way we can contact support. Top 8 Zendesk Competitors On The Market Right Now Kustomer Freshdesk Help Scout Zoho Desk Salesforce Service Cloud Gorgias LiveAgent HappyFox 1. Users on Reddit recently voiced their dissatisfaction with the company’s limited customer support options.

2024 52

2024 Multi-Channel E-support Social Media 52

Magellan Solutions

JULY 28, 2021

In research conducted by BigCommerce and Retail Dive in 2020, 46% of retail executives said they planned to increase their investment in omnichannel retailing moving forward, compared to their plans prior to COVID-19. A comprehensive, integrated omnichannel strategy empowers you to centralize data from all your sources and channels.

Omnichannel 52

Omnichannel Multi-Channel 2022 Retail 52

Comm100

FEBRUARY 6, 2018

Business Seeks Social Media Software with Integrated Social CRM. Another thing to watch out for is whether a customer engagement tool integrates with your existing core systems, such as your CRM system (if you have one). Price : Sales Cloud ranges from $25-$300/user/month. Service Cloud ranges from $75-$300/user/month.

Customer Engagement 41

Customer Engagement Engagement Social Media Omnichannel 41

ProProfs Chat

OCTOBER 25, 2021

Specific features to look for in customer feedback tools include customization, pricing, integration options, and more. Integration Options . Ensure that the customer feedback solutions come with an option to integrate with your already existing tools like MailChimp, Hubspot, and more. Essentials plan starts at $35/month.

Feedback 98

Feedback 2022 Net Promoter Score Social Media 98