Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.

Contact Center 79

Contact Center 2022 Omnichannel 2025 79

Upstream Works

AUGUST 5, 2021

As momentum continues to build for cloud adoption in the contact center space, the business case for supporting this decision becomes clear. These are a few specific examples of how cloud benefits the contact center and any one of these is sufficient to justify the investment.

Contact Center 78

Contact Center Call Center Omnichannel Customer Journey Mapping 78

CSM Magazine

DECEMBER 10, 2021

The AWS Partner Awards also recognize AWS Partners whose business models continue to evolve and thrive on the AWS Cloud as they work with customers. ” With a legacy of over 40 years in the contact center environment, VoiceFoundry’s expertise is focused on the Amazon Connect portfolio of services. .

2021 52

2021 Connections Contact Center Omnichannel 52

Upstream Works

OCTOBER 21, 2022

When customers have great experiences with agents, they don’t have an inside view of the orchestration that takes place in the background to make it so seamless. As contact centers transition to the cloud, there are several areas where AI is poised to play a leading role, including providing seamless customer experiences (CX).

Contact Center 78

Contact Center Multi-Channel Omnichannel Customer Centricity 78

Kustomer

FEBRUARY 6, 2024

These tools are equipped to handle high volumes of tickets across multiple channels and often feature advanced functionalities such as AI-driven ticket routing, and comprehensive reporting, and offer multiple integrations with other enterprise-level systems. Why do users prefer Kustomer?

2024 98

2024 Multi-Channel Omnichannel E-support 98

UJET

MARCH 22, 2021

We gravitate to the shinier objects and tend to focus more on the agent experience, omnichannel, and artificial intelligence. Simply bolting new technologies onto a legacy system or a more modern cloud-based system is never the solution. The IVR isn’t a topic that gets enough coverage. Own a smartphone. 5hrs / day.

Virtual Agent 82

Virtual Agent Contact Center Multi-Channel Omnichannel 82