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Smart Ways Contact Centres Can Achieve More and Regret Less

CSM Magazine

As consumers tighten their belts and organisations undergo digital and workplace transformations, there has never been a better time to invest in the contact centre. In these uncertain economic times, contact centres need to find new ways to achieve more and regret less. This is where an investment in analytics pays off for example.

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Heads in the Clouds: Elevated Contact Center as a Service (CCaaS) via Calabrio ONE and Twilio Flex

Calabrio

Contact center as a service (CCaaS) makes the power of a modern contact center available to any business, regardless of budget or technical expertise. One such Calabrio CCaaS partner is Twilio —and today we announced a new, cloud-to-cloud integration between Calabrio ONE and Twilio Flex.