TechSee

APRIL 10, 2019

In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. A company-wide customer-centric culture essentially places the customer at the heart of the organization, ensuring a positive experience both pre-sale and post-sale.

Customer Experience 154

Customer Experience Omnichannel Customer Centricity Social Media 154

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. By identifying pain points, enhancing communication, and anticipating future needs. Sound familiar? By doing these, you can see a direct boost in customer satisfaction. And guess what?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

Pointillist

SEPTEMBER 10, 2020

Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Sometimes it makes more sense to reach out and communicate with a customer or group of customers at a specific point in a journey.

Customer Journey 128

Customer Journey Touchpoint Interaction Customers 128

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill Quiseng. Bruce Temkin.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill Quiseng. Bruce Temkin.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Bold360

DECEMBER 1, 2016

The first is strong communication about why the change is happening. Unfortunately, this issue derives from the fact that CRMs are primarily marketed to sales teams and sales divisions instead of customer service and care teams. Because there is a disconnect between sales and customer service. Why does this happen?

Customer Experience 104

Customer Experience Customers Consulting E-support 104