CSM Magazine

FEBRUARY 6, 2019

For example, if you send an email to an existing customer promoting a new product and they decide to call directly from your listed phone number, it’s clear this online marketing channel is driving over-the-phone conversions. You can then calculate how valuable these interactions and conversions are from lifetime customers.

Customer Service 51

Customer Service Omnichannel Social Media Sales 51

LiveChat

JUNE 8, 2015

Truly know your customers and tailor communication. “If If customers are the lifeblood of a business, then the database is its heart. Many companies have a large base of customer data. Many companies have a large base of customer data. Tailored communication is one of those smart methods.

Social Media 78

Social Media Entertainment Lifetime Customer Communication 78

LiveChat

DECEMBER 9, 2016

Truly know your customers and tailor communication. “If If customers are the lifeblood of a business, then the database is its heart. Many companies have a large base of customer data. Many companies have a large base of customer data. Tailored communication is one of those smart methods.

Customer Engagement 57

Customer Engagement Engagement Social Media Net Promoter Score 57

Totango

OCTOBER 22, 2020

When operating within a customer-centered economy , maintaining client satisfaction is an absolute necessity—a fact that’s been made all the more true thanks to today’s increasingly digitized business landscape. Identify Potential Escalations by Tracking These Elements. Turn Escalations into Opportunities .

Management 64

Management Net Promoter Score Effort Score Customer Success 64

CSM Magazine

JUNE 12, 2015

In that perfect world, customer retention would be at 100% and customer turnover would be zero. Since that’s not the world we live in, customers need to experience prompt and dedicated attention at every major customer touch point. Can Any One Contact Center KPI Boost Customer Lifespan?

Lifetime Customer 69

Lifetime Customer Measurement Customer Service Contact Center 69

SurveySparrow

FEBRUARY 22, 2022

Each of the customer segmentation types has its own set of pros. Let us look at why customer segmentation analysis is an important part of a business’ activity that cannot be taken for granted. It is used to improve customer retention. Customer Segmentation Examples #1 By Firmographics.

B2B 52

B2B B2C Customers Marketing 52

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain.

2020 132

2020 Customer Experience Magazine Consulting 132