Bold360

SEPTEMBER 15, 2020

Today’s customer expects quick responses across all channels, especially during an uncertain time of global pandemic and economic recession. Many customers justifiably don’t want to spend their valuable time waiting on the phone or writing an email that might not get a response for days. Live Chat, Defined.

Virtual Agent 90

Virtual Agent Net Promoter Score Competitive Advantage Omnichannel 90

CSM Magazine

JUNE 12, 2020

Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. This interconnectivity enables us to analyze the customer’s perceptions of value through a holistic lens. Impact of Globalization.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52

SaleMove

FEBRUARY 19, 2021

Whether they text a question at 2 pm or ask via online chat at 2 am, customers expect knowledgeable service whenever they need it. Companies that meet expectations and deliver the best customer experience gain a competitive advantage. This is both a challenge and also an opportunity.

Contact Center 69

Contact Center Customer Centricity Virtual Agent Competitive Advantage 69

SaleMove

FEBRUARY 19, 2021

Whether they text a question at 2 pm or ask via online chat at 2 am, customers expect knowledgeable service whenever they need it. Companies that meet expectations and deliver the best customer experience gain a competitive advantage. This is both a challenge and also an opportunity.

Contact Center 52

Contact Center Customer Centricity Virtual Agent Competitive Advantage 52