Competitive Advantage Interaction Social Media Virtual Agent 
TechSee
OCTOBER 9, 2018
According to a survey by Desk.com , 25% of millennials expect to get a response within 10 minutes after reaching out for customer service via social media. Let’s be friends: Millennials are highly invested in their social networks, choosing to share their lives with friends and strangers on Facebook, Instagram and Snapchat.
BlueOcean
OCTOBER 4, 2023
But what mix of live agents versus AI is best for your business? We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. And how do offshore solutions, interpreters, and texting play a role?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
FEBRUARY 12, 2018
Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Immerse technologies provide the ability to interact and communicate with the virtual environment. Virtual customer assistants, just as humans, come with a range of intelligence levels.
TechSee
FEBRUARY 12, 2018
Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Immerse technologies provide the ability to interact and communicate with the virtual environment. Virtual customer assistants, just as humans, come with a range of intelligence levels.
CSM Magazine
JUNE 12, 2020
Telephone assistance, written letters, and face-to-face interaction—once staples of the office landscape—are no longer sufficient to meet the changing needs of today’s global marketplace. According to a recent study conducted by Gartner Research, 15 percent of all customer service interactions will be handled entirely by AI by 2020 1.
SaleMove
FEBRUARY 19, 2021
Companies that meet expectations and deliver the best customer experience gain a competitive advantage. Meanwhile, most customer interactions today start from a website, mobile app, or social media channel—all domains that have not traditionally been part of the head of customer service’s responsibility.
SaleMove
FEBRUARY 19, 2021
Companies that meet expectations and deliver the best customer experience gain a competitive advantage. Meanwhile, most customer interactions today start from a website, mobile app, or social media channel—all domains that have not traditionally been part of the head of customer service’s responsibility.
Expert insights. Personalized for you.
359 
Let's personalize your content