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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer.

2018 84
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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer.

2018 84
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She has over 15 years of experience in the telecommunications industry and is currently serving as the Customer Experience Performance Management Head at PT Smartfren Telecom. Mila Widyani – Head of Customer Experience at CIMB Niaga. She has an accumulative experience of 16 years in the Audit and Banking industry. LinkedIn : [link].

2020 132
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2015 Temkin Group CX Vendor Excellence Award Winners

Experience Matters

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. I’ve included the first two section of the nomination forms submitted by the seven winners.

2015 97
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46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

Regpack’s technology is based on Asaf’s Ph.D. Technology considerations must take into account the entire customer lifecycle and brand experience. Beyond that, what individuals do not know about future-proofing their technology can hurt the long-term organization.

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What is the Best Channel for your NPS Surveys – Email, Text or In-app?

Retently

Every business, be it a one-man band or an enterprise, is aware that proactively listening to customers and responding to their needs can translate into a huge competitive advantage. It is a channel that is used extensively for sending NPS surveys, due to the low investment and high productivity for gathering insightful data.

NPS 78