CSM Magazine

JUNE 12, 2020

The IMA’s Statement on Management Accounting (SMA) Value Chain Analysis for Assessing Competitive Advantage (issued in March 1996) states, “The value chain approach for assessing competitive advantage is an integral part of the strategic planning process. Artificial Intelligence. Impact of Globalization.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52

UJET

SEPTEMBER 15, 2020

That can expand considerably with a Knowledge Base/FAQ platform, social media management solution, project management software, and in-team communications. Contact Centers Need to Move Beyond Omnichannel as the Basis for Customer Journeys. The actual customer journey experience is still as fragmented and disjointed as ever.

Customer Experience 78

Customer Experience Contact Center Omnichannel Virtual Agent 78

UJET

SEPTEMBER 15, 2020

That can expand considerably with a Knowledge Base/FAQ platform, social media management solution, project management software, and in-team communications. Contact Centers Need to Move Beyond Omnichannel as the Basis for Customer Journeys. The actual customer journey experience is still as fragmented and disjointed as ever.

Customer Experience 56

Customer Experience Contact Center Omnichannel Virtual Agent 56