Lumoa

SEPTEMBER 16, 2022

Streaming services, telecommunication industry, etc.). Listen to the voice-of-customer. How often does your business respond to voice-of-customer and close the loop? Missing the open response part leaves a business without deep insights into what drives your customer experience up or down. .

Net Promoter Score 83

Net Promoter Score NPS Social Media Culture 83

OpinionLab

MARCH 25, 2019

To provide some insight into the current state of the CX market, and provide a bellwether of how well organizations are actually able to quantify the impact of their CX initiatives as they seek to achieve competitive advantage, Customer Think just completed a new primary research study entitled “What Drives CX Success?”

Customer Experience 74

Customer Experience Contact Center Omnichannel Retail 74

OpinionLab

MARCH 25, 2019

To provide some insight into the current state of the CX market, and provide a bellwether of how well organizations are actually able to quantify the impact of their CX initiatives as they seek to achieve competitive advantage, Customer Think just completed a new primary research study entitled “What Drives CX Success?”

Customer Experience 60

Customer Experience Contact Center Omnichannel Retail 60

Wootric

FEBRUARY 14, 2019

At Wootric, Lisa works with our phenomenal team to build a modern approach to enterprise customer feedback management. She oversees brand, demand and product marketing — attracting companies that make customer experience their competitive advantage using Wootric’s AI-powered software. Maxie Schmidt.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), This year’s crop of candidates was quite competitive.

2015 97

2015 Multi-Channel 2014 CEM 97