connecting-the-dots-for-customer-service-in-a-hybrid-workforce 
CSM Magazine
JULY 24, 2021
Benedict Bleimschein, COO and Vice President of Customer Success at Mindbreeze looks at the challenges for customer service employees working in a hybrid workplace and suggests new tools that can help them. One size does not fit all when it comes to customer service strategies.
CSM Magazine
SEPTEMBER 21, 2021
In this final blog in the series, we discuss how to turn theory into practice using the latest Workforce Engagement Management (WEM) solutions. In this final blog in the series, we discuss how to turn theory into practice using the latest Workforce Engagement Management (WEM) solutions. Three ways to turn theory into practice.
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