Connections Consumers Customer Care Customer Confidence 
BlueOcean
JANUARY 6, 2020
As we close out the decade, we can safely make two sweeping statements: consumers have more channel options to reach a resolution than they did ten years ago, and we know a whole lot more about consumer behaviors than we did ten years ago. To put it simply: focus on your holistic customer experience design before you add new channels.
Myra Golden
JUNE 2, 2016
Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. According to Newsweek magazine, the stress level of consumer services professionals is comparable to that of air-traffic controllers and police officers. Book Myra for a keynote or customer service training.
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Myra Golden
JUNE 2, 2016
Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. According to Newsweek magazine, the stress level of consumer services professionals is comparable to that of air-traffic controllers and police officers. Book Myra for a keynote or customer service training.
Myra Golden
JULY 29, 2016
How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.
Myra Golden
JULY 29, 2016
How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.
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