Connections Customer Care Engagement Interaction 
Bill Quiseng
MARCH 30, 2022
In the end, training instructs students on how to TAKE CARE of the customer. Instead, enroll in Customer CARE University. Our education classes are interactive. Our education is the “how” and “why” of Customer CARE excellence. ENRICH the experiences of every customer.
BlueOcean
APRIL 15, 2019
The trend of personalized customer experience has since transformed almost every industry as we know it. From the retail experience to social media connections to issue resolution via the contact center, customers want their individual needs known and reflected in the interactions, services, and products they pay for.
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BlueOcean
NOVEMBER 29, 2023
We’ve said it so often it’s become cliché, but we stand by the concept that happy employees make for happy customers, and in outsourcing, happy customers make happy clients. TX strategy is the ultimate integration of customer experience (CX), employee experience (EX), the multi experience (MX), and user experience (UX).
Retently
APRIL 5, 2024
This interconnected retail context demands a cohesive approach, ensuring that customer experience is consistent and positive, regardless of how or where the customer chooses to shop. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business.
Russel Lolacher
APRIL 5, 2021
Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. So here’s just a bit of what I’ve learned so far: What I’ve Learned…about Public Engagement. People connect with people, not brands – talk like a human.
InMoment XI
OCTOBER 5, 2023
That’s why we’ve taken everything we have learned by working with best-in-class brands and distilled those learnings into five simple steps you can follow to make sure you build a contact center that works for you, and works for your customers. Check out this resource that outlines the 7 steps for implementing a closed loop system !
Russel Lolacher
MARCH 8, 2020
Jokes about call centres, humour about customer interactions… and one making a joke about how millennials would be easier to serve if they would just stop starring at their screens. Here are a few of reasons you should take millennials, and how they engage with your business, a little more seriously.
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