Lumoa

JUNE 26, 2023

Net Promoter Score – NPS 2. Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Focus on customer support 6. Consider a customer looking to buy sports shoes from a popular brand. Optimize for mobile 5. NPS uses a single-question survey with a scale of 1-10.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

Kustomer

APRIL 25, 2022

This strategy also empowers brands to connect with customers on a deeper level; when the customer views your brand as a resource through which to make important purchase decisions rather than simply a means to an end, it builds greater trust in your brand and can even increase the overall spend per customer. E-commerce.

E Commerce 98

E Commerce E-support Net Promoter Score Sports 98

BirdEye

OCTOBER 5, 2023

Supports premium pricing: Customers will pay more to shop from brands they know and trust. Brand associations: Form partnerships with brands that align with your values, like Red Bull’s collaborations with extreme sports events. Real-life example of brand perception gone wrong: Chipotle's E.Coli Outbreak in 2015 Background: An E.

Measurement 62

Measurement Brands Social Media Net Promoter Score 62

C Space

FEBRUARY 12, 2020

They were connecting with customers directly, and today around a third of all Nike sales come from their direct-to-consumer channel. It’s so easy, especially the more frantic you get about e-mails and deadlines and meetings and global travel, to forget that that’s not reality. There are no answers in the building. We All Need Friends.

Net Promoter Score 52

Net Promoter Score Customer Centricity Travel Banking 52

Amity

JANUARY 30, 2014

While many SaaS companies are shifting towards pooled and self-serve support, some will focus on generating a deep understanding of their customer’s business drivers, their unique definitions of success, and how they are using services. Another idea is tying advocacy (such as referrals and references) into the overall health score.

Customer Success 48

Customer Success Insights 2014 Chief Customer Officer 48

Michel Falcon Experience

FEBRUARY 19, 2016

Or perhaps the headline caught your eye because you manage a customer experience or customer support department and want to elevate your team. Created streams in Hootsuite to track keywords and hashtags, like #CX, customer service, customer experience, Net Promoter Score and many other relevant search terms.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

SmartKarrot

JANUARY 18, 2022

Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities. The SaaS company arranges and promotes a variety of e-sports leagues for gamers. The platform focuses on simplifying mathematics and science concepts.

2011 11

2011 E Commerce E-support 2008 11