Maru Group

MARCH 16, 2021

But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. But its popularity is enduring.

Sports 52

Sports Innovation Events Social Media 52

NetBase

MAY 2, 2019

If “just as close” sounds like an exaggeration, you’ve just uncovered what you’re missing in your engagement efforts – which impact your ability to convert via social media. Engaging consumers is all about connecting to them personally – as if you were their bestie, hanging out over coffee. Look Below the Surface.

2019 71

2019 Engagement Entertainment Sports 71

Maru Group

MAY 14, 2020

As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. One thing is clear, when live sports resume, it will bring with it an increasingly tech savvy fan base, eager for inclusion.

Sports 52

Sports 2020 Entertainment Events 52

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Connect with influencers 9. Sponsor charities or local sports teams 19. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Are you looking for ways to promote your business locally? Email marketing 11.

Seminar 98

Seminar Social Media Advertising Workshop 98

Oracle

MAY 23, 2019

While on location at Oracle Modern Customer Experience 2019 in Las Vegas from March 19-21, the SmarterCX team met with Jennifer Storms, CMO & EVP at NBC Sports, who tells us about her work and discusses how data plays a role in how quickly Olympic athletes go from ordinary to extraordinary, and in a matter of minutes become household names.

Sports 40

Sports 2019 2020 Social Media 40

Eptica

AUGUST 11, 2015

Date: Wednesday, August 12, 2015 The importance of emotion to customer engagement. Similarly, Steve Peters , a high profile sports psychiatrist and author of The Chimp Paradox , has identified the importance of managing emotional parts of the human ego to support performance in everyday life as well as sport.

Customer Engagement 88

Customer Engagement Engagement Social Media Sports 88

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Events 52

BlueOcean

DECEMBER 13, 2022

Forrester points out that many brands send the same promotional emails to members and nonmembers alike, instead of engaging their loyalty members with relevant content that informs them about rewards opportunities and progress. Prime rewards are applicable across each sub-brand, creating a highly connected loyalty program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Optimove

APRIL 15, 2024

Key takeaways: Embracing a position-less approach in marketing enables companies to outpace competition, engage audiences more effectively, and achieve better business outcomes. The term “Position-less Marketer” was coined by Optimove CEO Pini Yakuel in his address at Connect 2024, Optimove’s user conference held in London.

Marketing 59

Marketing Sports Multi-Channel Download 59

Customer Guru

MARCH 7, 2018

Jennifer Parnell currently serves as the Deputy General Manager – Customer Engagement at BookMyShow. From movies to events, plays and concerts to sports, BookMyShow brings all of this to its audience. It was our pleasure to interview Jennifer and receive her insightful responses to the following questions.

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

Experience Investigators by 360Connext

JULY 6, 2021

But customer experience is a team sport, so great cross-functional teams also understand how important it is to communicate ongoing success and support the processes and systems required to deliver to the customer throughout their journey. Ideally, the CX Team will review critical CX measurements and insights on a regular basis.

Document 358

Document Net Promoter Score Government Leadership 358

ThriveableBiz

JANUARY 26, 2021

In this great interview with Janice Francisco from BridgePoint Effect , she shares her insights on how to bring different personalities together. And it really provides a structure that I think I think is much needed and often overlooked, uh, when we're engaging in innovation. 00:23:45] Connecting to Your Creativity.

Innovation 52

Innovation Sports Management Definition 52

Optimove

SEPTEMBER 20, 2022

If you’ve been here before, you know only too well that when the world’s biggest sporting event takes place, the passion, excitement, and undeniable frenzy that accompanies it presents unparalleled opportunities to tap into the magic of the moment and reap the rewards that at any other time would be a distant dream. If you’re a first-timer?

2022 52

2022 Retail Sports Events 52

ChurnZero

MARCH 10, 2022

The right community can help you: Connect and collaborate with fellow Customer Success professionals. Engage and learn from industry experts and influencers. The Customer Success Network offers CS practitioners opportunities to learn, connect, find their dream job, grow, mentor, crowd-source advice, and get answers fast.

Customer Success 98

Customer Success Sports Leadership B2B 98

Alida

DECEMBER 14, 2017

In a recent webinar , Darrell Beneker, director of consumer insights at Aurora Health Care, shared how the company uses ongoing insight to inform customer experience (CX) initiatives that create a seamless end-to-end patient journey. Get insight, STAT . Patient insight should be prescriptive .

E-support 100

E-support Sports Webinar Healthcare 100

Customer Bliss

NOVEMBER 1, 2018

They uplift their drivers/employees by being authentic and engaged. Mary and her team ensure that they’re conscious and connected with the driver community. Tactic 1: Be Authentically Engaged. In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Qualtrics

APRIL 6, 2020

A regional division of the iconic St John Ambulance is using the technology to keep its 130-strong team of volunteers engaged and ready to support the community. St John Ambulance needed to find a way to connect with its team to ensure they are ready and capable when called upon by health services. Easy access to important insights.

Connections 42

Connections Events Sports Healthcare 42

Gainsight

MARCH 15, 2024

For most businesses, you already have a thriving community of interested and engaged customers around your brand—and harnessing your existing resources and relationships can power up a thriving community almost overnight. This is exactly what happened at HoneyBook, the client flow management platform empowering independent businesses.

Webinar 52

Webinar Sports Social Media ROI 52

Optimove

MARCH 2, 2023

One major challenge most (if not all) operators face in iGaming is keeping players engaged on their app and site. The Challenges of Web Personalization Commoditization of offerings in sports betting and gaming When many similar products or services are offered, it becomes hard for players to distinguish between the various platforms.

Sports 52

Sports Roadmap Competitive Advantage Events 52

SurveySparrow

DECEMBER 23, 2023

Recently, when buying sports shoes at Decathlon, I noticed something cool. Dynamic Customer Insights: These surveys are like a snapshot of how customers feel right there and then. Employee feedback kiosks gauge satisfaction and engagement. You only need to connect your kiosk device to the platform and survey away.

Feedback 52

Feedback Sports Events Touchpoint 52

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. The insights provided were so good, it felt like a crime keeping it to ourselves…especially knowing this is one of the greatest hurdles we face as a community. They have a free or paid version.

Culture 244

Culture 2019 Contact Center Leadership 244

SurveySparrow

FEBRUARY 24, 2023

Good communication is essential to make meaningful connections – whether it be with family, friends, colleagues or even strangers. Do you watch any sports teams or follow any particular athletes? They provide invaluable insights into the preferences, opinions and motivations behind customer or user behavior.

Events 52

Events Sports Connections Insights 52

C Space

FEBRUARY 12, 2020

The brands who get it right are building a sense of connection that’s deeply based on self-expression and values. When you make this kind of connection with a consumer, price becomes a less significant factor in the purchase decision. What’s a great company that connects with people’s identities? The people at Nike get it.

Brands 52

Brands Marketing Sports Net Promoter Score 52

BirdEye

DECEMBER 8, 2022

About: Social networking sites are designed to connect people in a shared online space. Social networking sites also encourage people to engage and communicate with the brands and businesses they know and love. Engage with your followers directly through messages, comments, and posts. Examples: Facebook, LinkedIn.

Social Media 98

Social Media Brands Entertainment Connections 98

ShepHyken

OCTOBER 27, 2023

Offer Reliable and Fast Internet Connectivity In today’s digital age, a fast and reliable internet connection is critical for any quality workspace. If you want to go all out, also consider offering relaxation areas or other dedicated spaces for stretching or meditation to enhance the overall comfort of your customers.

Customer Experience 59

Customer Experience Workshop Sports Innovation 59

Chadwick Martin Bailey

JANUARY 31, 2020

Key Takeaways from The Media Insights & Engagement Conference. The Media Insights & Engagement conference was held this week in New Orleans, and we heard some consistent themes that are impacting the media industry. you can layer into content the funnier, and more engaging the content will be.

Sports 52

Sports Entertainment Presentation Consumers 52

ChurnZero

MARCH 10, 2022

The Customer Success Network offers CS practitioners opportunities to learn, connect, find their dream job, grow, mentor, crowd-source advice, and get answers fast. They believe that Customer Success is a team sport. What is insight-based customer experience and how do you compete on it? They believe in learning faster together.

Customer Success 52

Customer Success Sports Leadership B2B 52

Kustomer

OCTOBER 1, 2020

ESPN is a world renowned sports network with an unmatched customer care system. By doing so, not only have they improved customer experiences, but they have made room for fan-to-fan sports discussion. The concept of the “fan” was created as a nickname for customers at ESPN to make a more relatable and human connection to the agents.

Sports 52

Sports Customer Care Customers Customer Service 52

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Sports 62

Sports 2024 Chief Customer Officer Customer Centricity 62

BirdEye

OCTOBER 30, 2023

Social media offers cost-effective advertising, helps build brand awareness, and allows for direct engagement with the community. These digital platforms have evolved into vibrant marketplaces where businesses can connect with local communities, foster brand loyalty, and drive sales.

Social Media 57

Social Media Marketing Events Advertising 57

Clarivate

OCTOBER 24, 2023

By connecting sophisticated data science and a device industry-focused context with real world data analytics, we can truly understand the complexities of how treatments are deployed and where opportunities are.”

Sales 52

Sales Hospitality Marketing Sports 52

SurveySparrow

JULY 19, 2022

Organizations with a voice of the customer program enjoy 55% greater customer retention rates and sport 292% greater employee engagement rates, according to this report. It’s a process in which you gather, analyze, and act on insights into your customer’s needs, preferences, and limitations. Collect employee insights.

Definition 52

Definition Net Promoter Score Voice of Customer Feedback 52

One Millimeter Mindset

SEPTEMBER 5, 2018

Like the key players on a sports team, what they do when they do not have the ball makes all the difference in the outcome of the game. In today’s digitally connected marketplace, the Age of Customization and Personalization dominate. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

Customer Experience 96

Customer Experience Workshop Customer Retention Sports 96

Totango

FEBRUARY 22, 2021

This term applies to more than just athletes and sports, however. And on the opposite end of the spectrum, tech companies were being flooded with new customers desperately trying to find ways to connect and run their businesses, so this industry had to shift to find ways to better onboard and serve a vast influx of users.

Customer Success 62

Customer Success 2020 Hospitality 2003 62

CSM Magazine

JANUARY 10, 2023

Gathering data from support channels such as live chat or telephone calls can give you insight into common issues customers experience in using your product or service. It’s not only beneficial for the customer themselves, but it also helps casino owners understand the most popular gaming trends to help improve customer engagement.

Omnichannel 52

Omnichannel Customer Service Representative Customer Satisfaction Customer Relationships 52

Kustomer

OCTOBER 22, 2020

Attendees were able to gather insights from the brightest minds in the CX space, hearing perspectives from those that are not often heard from, and networking with their peers. What ESPN fans wanted during the pandemic, was to talk sports. People start to feel that it really connects us all in CX. We are not suits in the suites.

Sports 96

Sports 2021 2020 Loyalty 96

NetBase

NOVEMBER 13, 2019

iHeartMedia’s EVP of SmartAudio Insights and Analytics, Hetal Patel, shared real-life examples of how iHeartMedia applies AI in scenarios such as better targeting and contextualizing content, image analysis and brand attribution, and reducing fraud and bot-related behaviors: . Morning Movers and Shakers. And increase sales!

Sports 40

Sports Social Media Presentation Workshop 40