Consumers Insurance Social Media Virtual Agent 
CSM Magazine
JUNE 12, 2020
Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. For instance, an employee can be a stockholder; a supplier can be an employee or customer; and government officials can also be consumers. Artificial Intelligence.
TechSee
AUGUST 14, 2018
Agents performance is closely monitored, and their actions have business and financial implications, such as dropping a sale, dispatching a technician unnecessarily, losing a customer, or worse, setting off a social media backlash over a bad experience. In customer service, it helps the IDSS see the problem, as a virtual agent.
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Magellan Solutions
JULY 29, 2021
The lockdowns of the past year have accelerated the shift to greater automation in responding to inquiries to lenders, insurers, and telecom operators. First, the mass adoption of smartphones, social media, and consumer-friendly apps changed. Intelligent virtual agents work to increase contact rates.
TechSee
FEBRUARY 12, 2018
Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Mantis Vision.
TechSee
FEBRUARY 12, 2018
Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Mantis Vision.
TechSee
NOVEMBER 19, 2019
The main purpose of the traditional IVR system is to act as a self-service option that enables customers to help themselves to quick solutions, while increasing the containment rate by avoiding transfers to live agents, thereby freeing them up to handle more strategic or complex enquiries. But times are changing. Adding vision to the mix.
Inbenta
NOVEMBER 15, 2022
It can be used for social media posts, responses, reviews, and more to identify the feeling, opinion, or belief of a statement, thus providing a lot of information about customers’ choices and their decision drivers. Virtual agents and chatbots. Insurance NLP use cases. Healthcare NLP use cases.
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