Contact Center Customer Experience Design Customer Service Representative Management 
Myra Golden
APRIL 6, 2023
Breaking bad news is one of the most challenging aspects of customer service. It’s always challenging to tell a customer that their product is out of stock, their order is delayed, or their service is canceled. They may become upset, angry, or frustrated.
Myra Golden
APRIL 10, 2017
George was a bright, energetic, proactive frontline customer service representative. At 2:30 I have a customer loyalty task force meeting. George jumped at the chance to get out of the call center and sit in on a meeting with managers and directors. George, I have an opportunity for you,” I said. “
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