contact-centres-moved-to-the-cloud-what-they-expect-next 
CSM Magazine
MARCH 30, 2021
Nearly three-quarters of contact centres that moved to the cloud did so during the pandemic. Here’s what they’re expecting next. . Calabrio , the customer experience intelligence company, uncovered new data regarding contact centres that shifted operations to the cloud during the pandemic.
CSM Magazine
DECEMBER 2, 2020
In contact centres, more employees than ever before now work remotely while customer expectations have risen to their highest levels since Internet connectivity and the smartphone revolution first transformed everything. guaranteed uptime and total security means there really is no better time to transition to the cloud.
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CSM Magazine
APRIL 20, 2022
In our last blog , we asked the question ‘what does wellbeing really mean?’ In our last blog , we asked the question ‘what does wellbeing really mean?’ and came to the conclusion that the major barrier to wellbeing – stress – affects everyone in the contact centre and beyond. 3 ways to de-stress the workforce.
Magellan Solutions
AUGUST 19, 2021
With an expected CAGR of 45.23% between 2020 and 2027, the future of neo-banking looks very promising. . With an expected CAGR of 45.23% between 2020 and 2027, the future of neo-banking looks very promising. . According to our recent report, 2021 will see several launches of the next generation of neo-banks.
Magellan Solutions
JULY 29, 2021
There is also an additional 57% planning to use them in the next few years. The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . million next year.
CSM Magazine
APRIL 28, 2021
Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem and comes up with a strategy to create a synchronised agent and user experience. What agents, supervisors and other operational team members want is a common, consistent experience using one interface for all their desktop applications.
ProProfs Chat
JUNE 5, 2020
It’s clear how customers are moving from phone to chat support. It’s clear how customers are moving from phone to chat support. Here’s what we aim to cover! Enables Direct Contact With Brands. what you want to buy, when bargains are hard to strike because information. Forrester acknowledges this fact too.
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